Hartwell Automotive Group
Service Advisor
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Company Description
Hartwell Automotive Group Ltd, established in 1919 in Oxfordshire, is a leading automotive group representing Ford cars and commercial vehicles. With eleven locations across the UK, the group is known for exceptional customer service and high-quality vehicles. Hartwell offers a wide range of new Ford models as well as a comprehensive selection of used vehicles from various franchises. The company supports customers with diverse motoring needs, from first-time buyers seeking affordability to families needing more space. Its strong reputation and loyal customer base have supported over a century of successful operation.
Role Description
The Service Advisor role is a full-time, on-site position based at Hartwell Automotive Group in Abingdon-On-Thames. The Service Advisor will be responsible for:
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
- Welcoming customers to the service department
- Understanding their vehicle concerns
- Booking service and repair work
Get help with your application
Your very own career expert that helps elevate your application to the next level.
This role includes:
- Preparing job cards
- Liaising with technicians
- Providing clear updates on progress
- Explaining work carried out and associated costs
The Service Advisor will coordinate aftersales services, handle inquiries by phone, email, and in person, and ensure a smooth and professional customer experience throughout the service journey. The position also involves:
- Managing appointments
- Processing payments
- Supporting warranty and service plan administration
- Contributing to service department targets and customer satisfaction goals
Qualifications
- Strong customer-focused service skills, with a commitment to customer satisfaction and professional customer service.
- Effective communication skills, including the ability to explain technical information in clear, accessible language.
- Experience or understanding of aftersales processes within an automotive or similar service environment.
- Ability to manage bookings, schedules, and administrative tasks with good attention to detail and accuracy.
- Good IT skills, including use of dealership or service management systems and standard office software.
- Previous experience in a service advisor, customer-facing automotive, or related role is beneficial.
- Knowledge of vehicle maintenance or repair processes is an advantage, though technical qualifications are not essential.
- Ability to work collaboratively in a team, remain calm under pressure, and deliver a positive experience to every customer.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills