D. M. Keith
Service Advisor-Europa Mercedes/ Changan Sheffield
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Service Advisor – Sheffield (Family Business – AM Top 50 Dealers)
An exciting opportunity has arisen to join our long-standing, family-run automotive business in Sheffield as an experienced Service Advisor. Representing our premiere manufacturer partners, this role offers a brilliant career path in the Automotive Industry for those with ambition and team spirit.
About The Business
- 60+ years of family ownership, founded with a modest start but now ranking in the top 50 car dealers in the UK.
- A 26-business team with 600+ employees, many of whom have remained loyal for years.
- Civilised workplaces with a dedication to recruiting for attitude and training for skills, ensuring suggested role candidates can thrive if they align with our culture.
- Family Values – Operate with core principles of Fit, Fun, Family and Fearless mood.
- Training is provided for technical skills and product knowledge through manufacturer partnerships and an in-house world-class sales trainer, steering you toward ‘top 1%’ performance expectations.
- Internal promotion is standard—we give opportunities to employees who demonstrate outrageous ambition to succeed and refuse obstacles.
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About The Role
An ideal candidate will be able to perform as a key member of a Service Advisor team in a busy, fast-paced environment.
Core Responsibilities
- Deal with customers professionally, embodying a first-class standard representing the Service Department.
- Address customer queries—a deep knowledge transfer or consultation is non-negotiable.
- Book in vehicles for workshop repairs and advise customers of their vehicles' progress through booking systems.
- Foster strong client relationships—trust and clear communication are crucial.
- Efficiency and attention to details when managing countless activities simultaneously.
Requirements
- Valid, clean driving licence (ensuring compliance with company travel policies).
- Customer service-oriented; a genuine juicy personality for maintaining, creating and sustaining one-to-one connections.
- Experience in the automotive industry prioritised but not an hard-box necessity (flex to training standards) if the candidate aligns with our ditzy, friendly, and fearless mindset.
- Employment tenure valued—if you are looking for a lifelong career choice, your assimilation and progress within the business will be rewarded as such.
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Additional Conditions and Offerings
Work Hours
- Weeklyaverage = 42 hours, accommodating rosters to include some Saturdays due to site demands.
Workplace Benefits
- 30 days of holidays (including bank holidays)—benefits scale with tenure.
- Pension Scheme to underpin financial stability.
- Discounts for servicing (for your extended family and friends).
- £25 towards eye tests annually.
- Cycle to Work Scheme.
Inclusion Commitment
We value diverse, unique backgrounds and ensure equality for applicants, promising a workplace that upholds nondiscrimination on the basis of race, gender, ethnicity, religion, age, disability, or other protected characteristics.
Ready for this? Apply here and join a business you love.
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