Stoneacre Motor Group
Service Advisor - Ford
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Service Advisor - Ford
The Service Advisor Role at Stoneacre Motor Group
About the Role
We are eager to recruit a Service Advisor for a chance to join one of the UK’s fastest-growing motor groups. This fantastic opportunity allows you to build your customer service skills and become a top performer in the field.
Your primary responsibility will be delivering exceptional customer experiences, managing the rapid exchange of information between workshop teams and clients. If you thrive under pressure and enjoy a dynamic environment, this role is for you.
As a Service Advisor, you will embody a valued member of the team, dedicated to exceeding customer expectations. You will prioritise:
- Making every Stoneacre customer feel valued
- Providing premium after-sales service
- Contributing to Stoneacre’s mission as the UK’s leading motor group
Do you want to be part of our exciting growth journey?
Why Join Stoneacre?
We believe in fostering a diverse and inclusive workplace, creating an environment where every employee succeeds. Here’s what we offer:
- Industry-leading competitive salary
- Flexible working patterns
- Performance bonus scheme
- Comprehensive training and development programmes
- Fast career progression opportunities
- Policised contributory pension scheme
- Uniform provided
- Long-service reward
- Customer appreciation schemes
- Employee discounts (retailers, dining, holidays, etc.)
- Wellness initiatives
- Free parking
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Average Daily Responsibilities
- Manage all customer interactions (communication, consultations, and updates)
- Identify and address customer service needs with clear agreements on work and timelines
- Coordinate with workshop teams to confirm vehicle completion times; update customers proactively
- Conduct visual damage assessments on courtesy or customer vehicles
- Process payments and issue invoices to clients
- Handle complaints professionally, adhering to company policies
- Maintain smooth handover and administrative processes for customer vehicles
- Deliver high-quality customer advice and resolve issues efficiently, via in-person, phone, or email correspondence
- Ensure timely achievement of company objectives
About You
We’re seeking candidates with:
- Exceptional customer service skills, committed to exceeding expectations
- Strong verbal and written communication abilities
- Minimum 1-year experience as a Service Advisor (training available for unfamiliar systems)
- Preferable familiarity with RTC & Kerridge/ADP systems (but willing to learn)
- Hyper-attentive to detail
- Strong time management and workload prioritisation skills
- Enthusiasm for professional development, including manufacturer training courses
- Competence in ICT, maths, and English
- Ability to work independently or collaboratively as part of a highly proactive team
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At Stoneacre, our mission is simple: "Be yourself, thrive naturally."
The Company
Founded in 1994 yet consistently growing, Stoneacre Motor Group is a family-owned organisation leading UK motor retail.
Operating from 64 locations across England and Wales, we manage 137 franchises across 27 vehicle brands. Our services include:
- Sale of new and used cars + commercial vehicles
- Servicing, parts, and bodyshops
With 2,750+ dedicated employees, we remain passionate about customer satisfaction. Our investment in staff development fuels Stoneacre’s continued success.
Stoneacre is committed to treating our 2,750+ team with recognition, passion, and ambition.
** Diversity & Inclusion Note:** "Stoneacre Motor Group is an equal opportunity employer. We celebrate diversity and inclusion, ensuring every employee feels valued for their unique talents."
Additional Benefits
- Servicing and repair discounts
- Training & Development programmes
- Wellness initiatives
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