Lookers Motor Group Limited
Service Advisor
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Service Advisor
Service Advisor – Hamilton Audi (Permanent Full Time)
About Us
We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands. We specialise in selling a wide range of new and used vehicles across over 150 dealerships in the UK and Ireland.
Our people are our greatest asset. We continuously invest in rewards, benefits, training, and wellbeing to support our team both professionally and personally, fostering long-term career growth.
About the Role
Location: Hamilton Audi, Scotland Contract Type: Permanent Full-Time Hours:
- Weekdays (Mon–Fri): 8:00am – 6:00pm (1 early finish per week)
- Saturdays: 8:00am – 2:00pm (rota basis)
Salary:
- Basic: £29,000 per annum
- OTE: Up to £35,000 (uncapped)
We’re looking for an experienced and dedicated Service Advisor to join our Aftersales Team. This is your chance to thrive in a fast-paced environment, progress your career, and deliver exceptional customer service.
As part of our friendly aftersales team, you’ll work closely with colleagues and customers, building strong rapport while developing your skills. Our Aftersales Manager will support your growth, providing technical training and opportunities for career advancement within the automotive industry.
Key Responsibilities
- Booking appointments for MOTs, services, and repairs, ensuring smooth workflows and customer satisfaction.
- Consulting customers on warranty coverage, advising on supplementary parts and accessories where appropriate.
- Liaising with the Aftersales team to coordinate and prioritise appointments based on demand and workload.
- Managing high volumes of customer interactions, including in-person consultations, phone calls, and online bookings.
- Updating customers on vehicle turnaround times and maintaining clear communication throughout workshops.
- Maintaining accurate records in our Kerridge/ADP systems (prior experience with these platforms is beneficial but not essential).
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Person Specification
✅ Essential:
- Exceptional communication skills with a warm, engaging personality.
- Ability to explain technical information clearly and concisely to customers.
- Strong customer service orientation and enthusiasm for automotive excellence.
- Experience (or interest) in automotive aftersales and dealership environments.
- Problem-solving mindset and ability to work both independently and collaboratively.
✅ Desirable:
- Previous experience using Kerridge/ADP vehicle management systems.
- Knowledge of additional dealership software or automotive platforms.
- Familiarity with automotive warranty structures and upselling strategies.
What We Offer
Core Benefits
- Competitive salaries with progression opportunities as you grow within the business.
- Generous annual leave (increasing with tenure).
- Family leave entitlements, including:
- 6 months full pay for maternity/adoption leave.
- 2 weeks full pay for paternity leave.
- Access to Techscheme for discounted tech purchases with flexible payment plans.
Health & Wellbeing
- Eyecare vouchers for vision health.
- 24/7 Smart Health access to online GP services for mental and physical wellbeing.
- Dental insurance covering routine and emergency care.
- Optional critical illness cover for peace of mind.
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Financial Wellbeing
- MyView PayNow – earn as you work with budgeting, streaming, saving, and tracking features via app.
- Free will writing services to plan for the future.
- Flexible life assurance and partner life coverage.
Leisure & Lifestyle
- Discounted gym memberships.
- Travel insurance for stress-free exploration.
- Home and tech vouchers.
- bYond co-branded card and extensive retailer exclusions.
Investing in Your Future
We believe in career development and offer:
- In-house brand development and manager training.
- Opportunities to progress within Lookers and Charles Hurst.
- A positive, inclusive work culture that celebrates success at all levels.
Company Commitment & Next Steps
We are an equal opportunities employer, ensuring a fair, inclusive, and empowering workplace for all.
Before joining, we’ll conduct standard employment checks, including:
- Employment and address verification.
- Credit history.
- Criminal record clearance (for driving roles, a licence check is also required).
All offers are made subject to a 6-month probation period.
Data Protection: Your privacy is important to us. Please review our Privacy Notice for detailed information on how we process your data.
Ready to drive your career forward? Apply today and our Talent Acquisition Team will be in touch!
Lookers and Charles Hurst – Driving the Future.
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