Arnold Clark
Service Advisor
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Service Advisor
Service Advisor – OMODA/JAECOO, Newcastle
About the Role
Our Service Advisors are responsible for delivering and sustaining exceptional customer experiences for all our service and vehicle repair customers.
We’re looking for a warm, articulate communicator who can provide top-tier treatment to customers—whether it’s the start of a busy Monday or the end of a Friday afternoon.
This customer-facing role is ideal for someone with proven experience in customer service, who thrives on exceeding expectations and creating positive outcomes.
Hours (Full-Time Role)
- Monday–Friday: 8:00 am – 5:30 pm
- Alternate Saturdays: 8:00 am – 12:00 pm
Key Responsibilities
- Customer Service & Repairs
- Handle all customer inquiries for service and vehicle repairs efficiently and professionally
- Liaise with the workshop and bodyshop to track progress
- Manage computer-based job processes, purchasing, and invoicing
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Customer Communication & Assurance
- Inform customers of any vehicle faults or repairs with clear and accurate solutions
- Respond to dissatisfied customers with empathy, reassuring them issues will be resolved
- Maintain detailed vehicle records, including service history
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Upselling & Compliance
- Promote aftersales products and services where appropriate
- Ensure the customer database remains updated and accurate
Benefits
- 33 days’ holiday (with potential to grow)
- Generous retail discounts
- Private healthcare
- Simplyhealth – 24/7 GP access + reimbursement for medical/dental treatments
- Pension scheme
- Maternity and paternity support packages
- Training and progression opportunities
Essential Requirements
✅ A genuine passion for outstanding customer service ✅ Ability to quickly resolve issues efficiently and professionally ✅ Strong computer literacy (IT systems, software experience) ✅ Multi-tasking and adaptability in a fast-paced environment ✅ Clear communication skills – ability to explain technical details simply ✅ Strong organisation – balancing customer needs with workshop capacity ✅ Ability to work within established processes ✅ Core administration skills (accurate data capture) ✅ Full UK driving licence
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Desirable (But Not Essential)
🔹 Previous experience in upselling products/services
Our Culture
Arnold Clark is committed to diversity, inclusion, and collaboration, celebrating unique perspectives. We prioritise our people and communities, nurturing talent, fostering ambition, and recognising those who take pride in their work.
To apply or learn more about Life at Arnold Clark, visit our [website](insert link).**
Employment is subject to reference and disclosure checks.
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