Service Advisor

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Location: Newbury, Berkshire

Salary: £30,000 Basic | Up to £38,000 OTE + Company Benefits

Overview

An established automotive retailer is seeking a professional and customer-focused Service Advisor to join its busy Aftersales team in Newbury.

Acting as the key point of contact between customers and the workshop, the successful candidate will be responsible for:

• Delivering an exceptional customer experience
• Managing service bookings
• Providing accurate repair advice
• Ensuring all work is completed efficiently and to the highest standards

This role is ideal for an experienced Service Advisor looking to join a successful dealership environment, where customer service and team performance are highly valued.

Key Responsibilities

• Welcome customers and manage the service and repair process from booking through to vehicle collection.
• Accurately identify customer requirements and communicate these effectively to the workshop team.
• Prepare estimates, explain repair recommendations, and obtain customer authorisation for additional work.
• Keep customers updated on vehicle progress throughout the day.
• Maximise service plans, maintenance packages, and approved additional work opportunities.
• Ensure all documentation and job records are completed accurately.
• Liaise closely with technicians, workshop controllers, and parts departments to ensure efficient workflow.
• Manage customer queries and resolve concerns in a professional manner.
• Deliver high levels of customer satisfaction and maintain manufacturer standards.
• Support the achievement of departmental performance targets and aftersales objectives.