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Hartwell Automotive Group Limited are seeking a Service Advisor to come and join the team in Hereford where we represent BYD and Omoda/Jaecoo plus hold Ford authorised repairer status.
Are you a customer-focused individual with a passion for cars and excellent communication skills? We are looking for a Service Advisor to join our dynamic team at Hartwell
Why Join Us?
- Competitive basic salary + performance-based bonuses
- Ongoing training and career development
- Friendly, supportive work environment
- Employee discounts on servicing, vehicle parts & vehicles
- Opportunity to work with a new and rapidly growing automotive brand
- Pension, life assurance, health and retail discounts
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What You Will Do:
- Greet customers and provide exceptional service
- Schedule and manage vehicle service appointments
- Liaise between customers and technicians
- Explain repair work and costs clearly
- Upsell additional services when appropriate
- Ensure a smooth and efficient workshop flow
- Liaise with technicians to coordinate the work schedule and progress updates
- Accurately manage booking systems, job cards, invoicing and customer records
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What we are looking For:
- Previous experience in a service advisor role (automotive preferred)
- Strong customer service and communication skills
- Ability to work in a fast-paced environment
- Basic technical knowledge of vehicles (training provided)
- IT proficiency and attention to detail
- Strong organizational and admin skills, including familiarity with dealer software systems
- Neat, professional appearance; team player with keen automotive interest
If you are ready to take the next step in your automotive career, we’d love to hear from you!
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