Hays
Service Campaign Manager
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Your New Company
A leading manufacturer within the transport and engineering sector is seeking an experienced Service Campaign Manager to join their growing Aftermarket team. This is an exciting opportunity to take ownership of vehicle fit, rework and service campaign programmes, ensuring high levels of customer satisfaction, operational efficiency and product reliability across fleets in the field.
Your New Role
As Service Campaign Manager, you will be responsible for leading and coordinating proactive vehicle rework and retrofit campaigns from initial assessment through to successful completion. Working closely with engineering, quality, procurement, field service teams and customers, you will ensure campaigns are delivered safely, on time, within budget and to the highest quality standards.
Key responsibilities include:
- Developing and managing detailed campaign and retrofit plans
- Assessing campaign requirements, risks, costs and business justification
- Managing teams, contractors, suppliers and service partners
- Coordinating vehicle recalls, upgrades and technical modifications
- Monitoring campaign progress, budgets and completion targets
- Communicating effectively with customers and internal stakeholders
- Managing campaign materials, stock control and sales orders
- Reviewing technical work instructions to ensure practical implementation
- Presenting campaign updates and performance reports to senior leadership
- Driving continuous improvement across service, quality and engineering functions
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What You'll Need to Succeed
- Previous experience managing service campaigns, retrofit programmes, vehicle recalls or large-scale field service projects
- Strong people management and stakeholder engagement skills
- Experience coordinating contractors, suppliers and field-based teams
- Excellent planning, organisational and project management abilities
- Commercial awareness with experience managing budgets and cost control
- Strong communication skills with the ability to engage customers and senior stakeholders
- Experience within automotive, transport, heavy vehicle, engineering, manufacturing or aftermarket environments would be highly advantageous
- Knowledge of ERP systems and stock management processes is desirable
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What You'll Get in Return
- Competitive salary and benefits package
- Opportunity to influence critical service and product improvement programmes
- Career development within a growing engineering organisation
- Exposure to cross-functional leadership and strategic projects
- Supportive and collaborative working environment
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Desired Skills and Experience
- warranty manager
- service manager
- project manager
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
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