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Service Centre Supervisor
Service Centre Supervisor – Permanent Position
Requisition ID: 11312 Location: Onsite at Beacon Barracks, Stafford, Staffordshire, West Midlands
About the Role
We are seeking a Permanent Service Centre Supervisor to oversee operations at our Defence Equipment Service Life Extension Programme (SLEP) centre in Stafford. This role supports the delivery of high-quality maintenance and repairs across military equipment assets, ensuring consistency, efficiency, and adherence to regulatory standards.
Key Responsibilities
- Reporting to the SLEP Centre Manager, you will:
- Oversee the preparation, planning, and supervision of SLEP work, contributing to the overall delivery of Amey Defence Equipment initiatives.
- Lead and mentor a team of plant and HGV engineers, ensuring objectivity attainment and development.
- Maintain quality, legislative adherence, and continuous improvement in asset maintenance.
- Ensure high productivity and efficiency while aligning with strategic business objectives.
- Change back into SLEP principles, ensuring consistent service delivery across asset lines.
- Manage resource allocation, ensuring sufficient capacity for SLEP asset output (during weekdays and covering weekends as required).
- Lead quote preparation, approvals, and execution for repairs, ensuring compliance with KPIs and timelines.
- Drive ** continuerually reactive solutions** to rectify non-fair wear issues, warranty claims, and customer complaints while cleaning technical standards.
- Conduct inspections and quality checks of equipment before and after maintenance work.
- Chorus with third parties, subject matter experts, and stakeholders (including MO Evolving customer audiences) to resolve operations.
- Achieve a balance between workshop (75%) and office (25%) roles aligned with defined requirements.
- Liaise with relevant management to develop holayers, cost-effective solutions for equipment maintenance.
- Promote a culture of health, safety, and diversity, adhering to organisational values.
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What You Will Bring
Experience & Qualifications
- Proven experience in maintenance, repair, or supervision of heavy plant, mobile heavy equipment (MHE), or HGV vehicles.
- Experience in a technical supervisory role, preferably within a service/engineering environment.
- Strong leadership and team management skills with a track record of driving excellence in customer service and continuous improvement.
- NVQ Level 2 or 3 in Mechanical Engineering or equivalent qualification (City & Guilds qualifications welcomed).
- Valid driving licence (with HGV Class C desirable).
- Requirement for eligible MoD Security Clearance.
- Commercial acumen and financial awareness with cost-effective problem-solving approach.
Personality & Attributes
- Strong communicator, adept at managing teams and relationships across internal and external stakeholders.
- Emphasis on problem-solving and relationship skills, catering for diverse personnel within a team environment.
- Proficiency in health & safety compliance.
- Passion for customer-centricity, bout reassuring reliability and timeliness.
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Why Join Amey?
Remuneration & Benefits
- Competitive salary including potential annual reviews tied to performance.
- Overtime policies: Time and a Half for Monday–Saturday shifts, Double Time for weeknight/weekend, with bonus payments at Bank Holidays.
- Accompanying van for role-related duties.
- Standard hours: 40 hours/week (Mon–Fri).
- 24+ days paid holiday(with option to extend) + Generous Pension Scheme.
- Flexible Benefits, including:
- Cycle2Work scheme
- Discounted gym memberships
- Insurance offerings
- Professional professional development with comprehensively funded leadership programs.
- Opportunities for Career Growth with clear progression paths.
- Social Impact Days: Two paid days per year for volunteering/fundraising.
- Affinity Networks to foster inclusiveness and support.
- Family/friendly policies (adjustments for childcare/dependent support needs).
- Steady contracts: Long-term opportunities with Platinum Invest in People certified employer.
About Amey
- Integrated Infrastructure Consultant & Operator, supporting defence, public works, and critical asset management.
- Projects range from designing upgrades to operating complex facilities, backed by engineering and operations expertise.
- Commitment to diversity & inclusion, with Disability Confident Employer status, guaranteeing interviews for applicants with disabilities meeting core criteria.
Apply now – vacancy may close early.
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Skills
Supervisory Skills
Communication
Problem Solving
Health and Safety Compliance
Mechanical Engineering
Team Management
Customer Service
Performance Improvement
Training and Development
Engineering Resource Management
Quality Assurance
Time Management
Construction Knowledge
HGV Maintenance
Process Improvement