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Service Centre Supervisor
Service Centre Supervisor – Beacon Barracks, Stafford
Requisition ID: 11312
Join Amey and be part of a vibrant, inclusive community in Complex Facilities working on Defence Equipment at Beacon Barracks, Stafford.
About the Role
An exciting permanent role as a Service Centre Supervisor based onsite at Beacon Barracks, Staffordshire.
The position supports the Service Life Extension Programme (SLEP), supervising an engineering team while ensuring: consistent quality, high productivity, safety compliance, and process adherence.
This role is crucial in delivering MOU, MoD, and Defence maintenance project solutions across MOD sites in Defence Support Estate (DSE) operations.
Key Responsibilities
Reporting direct to the SLEP Centre Manager and Equipment Sustainability and Refurbishment Manager, key responsibilities include:
Operational Management
- Supervise and mentor a team of engineers, balancing workshop duties (75%) and office duties (25%).
- Coordinate tasks to ensure team performance meets KPIs and contractual timeframes.
- Ensure resource efficiency, minimising Work in Progress (WIP) while prioritising consistent SLEP asset output:
- Weekdays (Monday–Friday, Monday 06:00–Saturday 23:59)
- Overtime pay structure (time and a half for overnight shifts, double time on weekends, and double time plus statutory pay for Bank Holidays)
- Supervise all rectification issues, customer complaints, and Performance Improvement Opportunities (PIOs) across service centres.
Customer & Compliance Focus
- Conduct pre-service and post-service quality checks, ensuring repairs meet customer standards (MOD/Defence priorities).
- Collaborate with SMEs and stakeholders to contextualise and resolve issues.
- Maintain high-quality customer relations with weekly stakeholder meetings via Amey MOD Access Portal.
- Complete all quotes and approvals for non-fair-wear-and-tear repairs within sla timeline standards.
Training, Safety & Development
- Identify engineer training requirements, performance gaps, and continuous improvement action plans.
- Lead by example, ensuring full adherence to all company/safety policies (Health & Safety, Van Policy, Expenses, IT Usage, Contractual Provisions).
- Champion MITER team culture, cultivating a communicative, inclusive environment.
- Provide coaching and feedback to drive personal and team development.
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Additional Responsibilities
- Cost-effective solutions for operational successes involving third-party contractors, ensuring value within contract scope and financial transparency.
- On-demand support to service centres via Galway customer API.
- Safe management of HF Beacon solutions and continued safety audits within IT and EHM’s H&S protocols.
- Undertake relevant checks as directed by the leadership team.
- Represents the Company’s Mandatory Values in all duties.
What You Will Bring
It’s the job for someone who…
✔ Has previous construction/plant, MHE (Mobile Plant Equipment), or HGV (HGV appeal process) hands-on experience (or relevant maintenance). ✔ Possesses a current full UK/EEA or British overseas driving licence. ✔ Is HGV Class C (or Above) (Preferred). ✔ Demonstrated people supervision & development in a safety-led environment, with a proven track record of resolving issues with stakeholders. ✔ Can think and act with a solution-based approach to drive insistence on quality processes. ✔ Understands H&S obligations and applies this within a supply-chain/legal roles context. ✔ Has professional proof of commercial and financial awareness in asset recovery. ✔ Holds a mechanical qualification: City & Guilds, NVQ Level 2/3, or equivalent. ✔ Previous experience in applying supervision in a Service Centre environment.
Compulsory
- Mandatory MoD/UTJ security clearance validity for the duration of the role (Whole Life Employment – You must be able to secure/maintain a closed world clearance for implementation within 6 months).
Why Join Amey?
Employed by a operational strength leader on a series of long-term MOD programmes, our benefits are tailored for wellbeing and rewards:
Career & Development
- Competitive salary with yearly review potential plus generous annual overtime package:
- Time and a Half (Mon 06:00–Sat 23:59)
- Double Time (Sat 00:00 or after)
Permanent role includes standard 40 hours/week (Mon–Fri).
- Workplace culture shaped by Platinum Investment in People Award holders, ensuring learning, inclusion, and inclusivity.
- Explore leadership qualifications via Amey трёх усилия.
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Financial & Flexible Rewards
- Bespoke benefit customisation: Pension schemes, various insurances (health, dental), **Cycle-to-Work**, flexible holiday allowances with easy-to-spend credits.
- Two social impact days per year to volunteer or partake in fundraising.
- Priority access to discounted retail partners, hardware, wellness, and education.
- Exclusive online discounts configured through the employee portal.
A Life That Works
- Monthly salary reviews reflecting workloads and performance matches real economic stability.
- Job-hunting exclusion through guaranteed access to new assignments and flexible redesign opportunities.
- Inclusive work environment fostering a diverse and rewarding environment that embraces all backgrounds.
About Amey
Who We Are
Amey is a global infrastructure operations and delivery partner, focused on ensuring the health, security, and efficiency of national assets such as defence, transport, and civic infrastructure. We deliver strategic maintenance experiences, consulting and collaborating across a wide spectrum of sectors.
What We Do
By combining operational excellence, integrated risk management, and state-of-the-art technologies, Amey ensures high-value civilians, skilled military, and defence workspaces remain supported for decades.
For further details, visit amey.co.uk/careers.
Equality, Diversity & Inclusion
Amey is committed to tales equal opportunities and inclusive La workspace, and actively seeks candidates from all backgrounds. We're proud to be Disability Confident employers, guaranteeing interviews for applicants with disabilities who meet minimum requirements.
📩 For reasonable adjustments or support with your application, email: PeopleServices@amey.co.uk.
Applications accepted until the recruitment team deems recruitment successful.
Apply as soon as possible for the highest chance of consideration. We may close this vacancy early due to demand.
Inspiring Empowerment, Sustainability, and Empathy, Together.
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