CBRE
Service Charge Analyst - (Occupier Accounts)
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Service Charge Analyst - (Occupier Accounts)
Role Purpose
Working in the Lease Audit team within the larger Occupier Accounts team where the individual will be responsible for conducting lease audits for corporate clients to identify, negotiate and recoup potential savings.
Key Responsibilities
Technical & Operational
‒ Audit and reconcile all financial considerations including but not limited to service charges, insurance recharges, base rent, turnover rent, works deposits and capital allowances.
‒ Troubleshoot/dispute resolution through lease language regarding specific issues.
‒ Prepare individual lease audit reports consistent with each client’s scope of work.
‒ Communicate and negotiate with landlords to enforce compliance of lease obligations.
‒ Work closely with client legal department in interpretation of lease clauses for purposes of ensuring landlord/tenant compliance with lease terms.
‒ Coordinate and lead recurring lease audit status meetings with clients and account teams.
‒ Supervise 3rd party auditors on other lease audit projects as needed.
‒ Manage and prepare reports for clients including a lease master audit saving and cost avoidance reports.
‒ Liaising with various internal and external stakeholders to achieve the role responsibilities.
‒ Conduct audit service across UK, Europe and in some cases rest of the world with support, where required, from in country expertise both in-house and/or 3rd party.
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Business Development and Client Management
‒ Participate in client solutioning and pitches
‒ Manage client contracting discussions alongside legal and leadership teams
Business Management
‒ Form part of team to setup lease audit services for UK, EMEA, APAC and LATM regions.
‒ Responsible for assisting other team members passing on knowledge and skills particularly to new members of staff.
‒ Undertaking project work to support re-engineering or efficiency improvement.
Person Specification/Requirements
‒ Full professional proficiency in English
‒ Bachelor’s degree
‒ Proactive, self-starter, strong problem-solving and decision-making skills
‒ Strong oral and written skills, ability to draft professional business letters gauged to document and most importantly convince the landlord of the inaccuracy of their methodologies.
‒ Must be familiar with lease terminology and have the ability to interpret lease provisions and to understand legal documents.
‒ Understanding of the service charge end to end process as well as RICS guidelines.
‒ Understanding of Real Estate transactions
‒ Advance Proficiency in MS Excel and MS PowerPoint
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‒ Attention to detail
‒ Ability to work under pressure and to strict deadlines
‒ Relationship management
‒ Excellent communication skills
‒ Numerical and analytically minded
‒ Proficiency in an additional language (French, Spanish or German) will be considered beneficial
‒ Property/Lease auditing experience across EMEA, APAC & LATM regions will be considered beneficial
Why CBRE
When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realise your potential. We welcome all applicants.
Applicant AI Use Disclosure
We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
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