The Construction Index Ltd
Service Charge Manager
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Service Charge Manager
Service Charge Manager – Milton Keynes (Hybrid)
Salary: £45,000.00 – £55,000.00 per annum Type: Full Time Region: UK – South East Town/City: Milton Keynes, Buckinghamshire (Posted): 30/06/2026 Reference: BBBH12457_1782833979
About the Role
My client, a fastest-growing top 20 accountancy firm in the UK, are seeking an experienced Service Charge Manager to join their team in Milton Keynes.
This is a high-impact role where you'll:
- Manage a portfolio of key clients
- Deliver exceptional service while driving growth opportunities
- Oversee and review service charge accounts
- Guide your team to deliver at the highest standards
- Ensure clients receive a consistently outstanding experience
- Drive portfolio workflow, practice management, and support strategic client planning
Key Responsibilities
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Client Relationships & Engagement
- Build strong client relationships through regular online and in-person engagement
- Drive exceptional service delivery
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Business Development & Growth
- Identify growth opportunities within existing clients
- Expand the portfolio and support wider business development
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Accountability & Performance
- Own portfolio performance, including:
- Billing targets
- Recoveries
- Debt management
- Forecasting
- Own portfolio performance, including:
-
Team Leadership & Development
- Coach and develop Senior and Executive Accountants through on-the-job support
- Identify training needs and drive development plans, escalating where required
-
Personal Branding & Engagement
- Build a personal brand to promote the team, including:
- Active LinkedIn presence
- Content creation
- Build a personal brand to promote the team, including:
-
Continuous Improvement & Innovation
- Champion continuous improvement
- Drive efficiency and service enhancements across the team
- Support adoption and development of bespoke software across teams and clients
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Sector Knowledge Sharing
- Stay up to date with sector developments and share knowledge across the team
Person Specification
Qualifications & Experience
- AAT qualified/part qualified ACCA/ACA or qualified by experience
Skills & Attributes
- Excellent written and verbal communication skills
- Confident working independently and collaboratively
- Highly organised with a methodical approach to workload management
- Advanced MS Office skills, particularly Excel
- Service charge accounting knowledge (desirable)
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Mindset
- Proactive
- Strong desire to learn and develop
Salary & Contract Details
- Salary: £45,000 – £55,000 (DOE)
- Working Arrangements:
- Monday–Friday, 9:00 AM to 5:30 PM
- 3 days in the office, 2 days hybrid (remote)
Benefits
Financial & Wellbeing
- Pension scheme
- Group life assurance (4× salary)
- Group income protection
- Health cash plan
Leave & Recognition
- 26 days annual leave (excluding bank holidays)
- Opportunity to purchase additional days
- Birthday day off
Development & Engagement
- Quarterly functions and events
- Access to employee benefits portal (cashback/vouchers on everyday purchases)
- Employee Assistance Programme
- Regular training and development, including:
- Support for professional qualifications
- Development for personal goals and aspirations
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