Saffron Housing Trust Limited
Service Charges & Rent Manager
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Service Charges & Rent Manager
Service Charges & Rent Manager – Long Stratton, Norwich, Norfolk
Location: Long Stratton, Norwich, Norfolk
Salary: £49,680 per annum
About the Role
An exciting opportunity exists for a Service Charges & Rent Manager to oversee the operational management, administration, and communication of service charges and rent for 7,000+ homes, homeowners, freeholders, and garages across a Housing Association’s portfolio.
Key responsibilities include developing, implementing, and managing annual service charge budgets, ensuring regulatory compliance (e.g., Leasehold Reform Act), and maintaining transparent communication with residents regarding billing.
Key Responsibilities
- Develop, implement, and manage annual service charge budgets for all properties, ensuring accuracy and transparency of financial processes.
- Issue annual rent and charge statements in line with regulatory requirements and best practice, providing clear, concise breakdowns of costs and explanations for any changes.
- Ensure compliance with laws, regulations, and housing legislation, including standards for service charges, utility billing, sinking funds, and leasehold responsibilities.
- Provide clear, transparent communication to residents regarding billing, responding to queries, and explaining charges in understandable terms.
- Collaborate with contractors, suppliers, and internal teams to ensure services (cleaning, maintenance, grounds management) are delivered as per agreements.
- Lead systems upgrades and digital innovation to enhance service charge management and resident satisfaction.
- Deliver a high standard of customer service, driving customer-centric outcomes.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
(For further responsibilities, please refer to the attached Role Profile.)
Requirements
Education & Qualifications
- Degree level (or equivalent) qualification in a relevant discipline, or qualified by experience.
- Evidence of continued professional development (CPD).
- Chartered Institute of Housing (CIH) Level 3 qualification (or above), or equivalent experience.
Experience & Expertise
- Extensive experience in service charge and rent management, ideally within housing associations, public sector, or property management.
- Proven knowledge of variable service charges, estate charges, sinking funds, and diverse rent regimes (Social, Affordable, Intermediate).
- Leasehold management expertise, including Section 20 consultation processes, and experience working with third-party managing agents.
- Understanding of welfare benefits, financial modelling, and compliance reporting.
- Experience in operational management, team leadership, and delivering customer excellence against KPIs.
- Strong change management skills, including systems migration and legislative adaptation.
- Practice demonstrating transparency, fairness, and corporate governance compliance.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Additional requirements:
- Substantial stakeholder management (internal and external).
- Experience interpreting and implementing housing legislation changes (e.g., new Regulator of Social Housing standards).
- Ability to communicate complex financial concepts in plain English.
- Proficiency with housing management software and data-driven insights tools.
- Track record in strategic roadmap planning and training delivery.
- Proficient in Microsoft Excel and housing systems.
Personal Attributes
- Leadership and coaching skills to empower teams for maximum performance.
- Analytical, problem-solving, and stakeholder management capabilities.
- Ability to gauge customer feedback and implement continuous improvements.
- High attention to detail, particularly in financial and compliance checks.
- Negotiation and interpersonal skills, with experience handling challenging resident interactions.
- Organisational and time-management expertise, balancing **multiple priorities".
- Flexibility for occasional travel and peak-period adaptations (e.g., annual billing deadlines).
Term & Conditions
- The shortlisted candidate will be subject to a Basic Disclosure and Barring Service check.
- Closing date: 14th June 2026 (midnight).
- Shortlist date: 15th June 2026.
- Interview dates: to be confirmed.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location