BramahHR Ltd
Service Co-Ordinator
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About The Candidate
The ideal candidate will have previous experience working within a service desk, scheduling, or coordination role. You will be highly organized, able to manage multiple priorities at once, and confident working within a fast-paced environment where customer service is key.
We are looking for a strong communicator with a professional and calm approach, particularly when handling urgent or high-priority situations. Experience coordinating engineers or field-based teams and using service management or scheduling systems would be highly beneficial.
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Salary: £27,000 – £32,000 DOE
Hours: Full-time
Location: Bracknell – onsite
What you’ll do
- Coordinate reactive service calls and planned maintenance visits
- Schedule engineers and subcontractors efficiently
- Log, update, and manage service tickets accurately
- Communicate with customers regarding faults, updates, and service progress
- Escalate urgent or high-priority issues where required
- Support service performance against SLAs and KPIs
- Ensure engineers have the correct job and site information
- Assist with reporting, documentation, and continuous service improvements
- Work closely with internal teams to deliver a high level of customer support
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Benefits
- Competitive salary depending on experience
- Onsite parking
- Supportive and collaborative working environment
- Opportunity to develop within a growing business
- Ongoing training and career development
If this sounds like your next opportunity, we’d love to hear from you — apply today
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