Rathbones
Service Communications Associate
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Role Title: Service Communications Associate
Department: Propositions & Service Experience
Location: London
Role Type: 12 Month FTC / Secondment
The Role
The Service Communications Associate will support the Service Communications Lead in delivering clear, consistent, and timely communications across client journeys.
The role is focused on delivery, coordination, and quality of communications, ensuring outputs improve client understanding, align to Rathbones’ service principles, and adhere to Consumer Duty requirements.
This is a new role within the function providing considerable opportunity to increase your profile across the business and improve client experience in a far-reaching and high-profile function.
Outcomes of the Role
- Deliver service communications in line with agreed plans and timelines
- Draft, edit, and publish communication materials across relevant channels
- Ensure communications are clear, concise, and aligned to brand standards and tone of voice
- Apply plain English principles to support client understanding
- Review communications against Consumer Duty principles, ensuring clarity, completeness, and positive client outcomes
- Coordinate stakeholder inputs, feedback, and approvals across teams
- Support communication of service updates, changes, and disruptions in a timely and structured way
- Follow governance and “air traffic control” processes established by the Lead
- Maintain communication trackers and support reporting where required
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Knowledge, Skills, and Experience
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- Strong written communication skills with the ability to simplify complex information
- Good organizational skills and attention to detail
- Ability to manage multiple priorities and deadlines
- Able to challenge in a constructive and collaborative way, ensuring the best outcomes for clients and the business
- Experience using digital communication tools (e.g., CMS, email platforms, intranet)
- Strong stakeholder collaboration skills
- Experience of Monday.com or similar workflow tools is an advantage
- Proven experience in service communication, internal communications, corporate communications, or public relations
- Experience of working in a regulated or professional services environment
- Project management experience would be an advantage
- Prior experience in managing service changes, updates, or disruptions would be an advantage
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