Nationwide
Service Continuity Consultant Lead
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This is an opportunity to play a visible and influential role in strengthening how Nationwide protects critical services, supports customers and members during disruption, and evidence resilience through well-governed Service Continuity activity, including BAU delivery and data recovery testing.
As a Service Continuity Consultant Lead, you’ll join a well-established team within Operational Resilience and help deliver one of Nationwide’s key resilience priorities. You’ll provide senior consultancy, challenge and assurance so recovery capability for critical IT services is understood, documented, maintained and tested effectively across BAU services, critical platforms and planned technology activity. You’ll also be a people leader, managing and developing a team of Service Continuity Leads to deliver high-quality outcomes consistently.
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You’ll work closely with platforms, service teams, operational teams, programmes, projects and third-party suppliers to make sure recovery requirements are clear, testing is planned and delivered effectively, and evidence is robust. You’ll provide practical guidance, constructive challenge and clear assurance across BAU Service Continuity activity, data recovery testing and change-related engagement, helping teams demonstrate that critical services can recover within required timescales and in line with Nationwide’s IT Service Continuity Standard of Control.
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
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For this job you'll be located at our nearest regional office or hub. There will be a need to regularly connect with colleagues for collaboration and in some locations you’ll be expected to spend at least two days a week, or if part time you'll spend 40% of your working time, in the office. If your application is successful, your hiring manager will provide further details on how this works.
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.
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