Mettler-Toledo International, Inc
Service Contract Coordinator
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About Mettler Toledo
METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.
Our Opening and Your Responsibilities
Join Our Team as a Service Contract Coordinator!
Are you highly organised, customer-focused, and passionate about delivering an exceptional service experience?
We're looking for a proactive Service Contract Coordinator to join our Service Contracts team. In this fast-paced and varied role, you'll play a vital part in managing contract renewals, supporting customer enquiries, and ensuring our customers receive outstanding service at every stage of their journey.
Working closely with customers, field sales teams, and internal stakeholders, you'll help drive contract retention, process amendments accurately, and ensure service agreements are managed efficiently and professionally.
What You'll Be Doing
- Managing monthly service contract renewals and achieving agreed renewal targets.
- Preparing and issuing pipette quotations within agreed service level agreements.
- Responding to customer leads and enquiries promptly, ensuring excellent customer service.
- Handling customer escalations and resolving issues effectively.
- Processing contract amendments accurately and efficiently.
- Ensuring installed equipment is covered under the correct service agreements.
- Maintaining and managing the Contracts Inbox.
- Conducting proactive outbound calls to existing customers.
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What You Need to Succeed
- Excellent verbal and written communication skills.
- Strong organisational skills with exceptional attention to detail.
- The ability to prioritise and perform effectively under pressure.
- Good working knowledge of Microsoft Outlook and Excel.
Our Offer to You
- Strong work-life balance with 25 days’ annual leave plus Bank Holidays, increasing to 29 days.
- OTE Bonus
- Option to buy or sell up to 5 additional leave days.
- Employee health and wellbeing focus, including BUPA healthcare and Employee Assistance Program.
- Trustee-based pension scheme and life assurance at four times salary.
- Fun, inclusive culture with team-building and charity events.
- Family-friendly policies and flexible patterns.
- Culture fostering creativity, autonomy, and success.
- Commitment to learning and career progression.
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Equal Opportunity Employment
We promote equal opportunity worldwide and value diversity in our global workforce, which reflects the diversity in the many countries in which we operate internationally. Our commitment to Equal Opportunity and Diversity begins with our recruitment and selection process. We will ensure that individuals with disabilities are provided reasonable adjustments to participate in the job application or interview process. If you consider yourself to have a disability or learning difficulty which means you are unable to complete the application process online, please get in touch by email to ukrecruitment@mt.com so that we can make alternative arrangements for you. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.
References
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