Mercury Hampton Ltd
Service Coordinator
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Service Coordinator
Location: Droitwich
Salary: £27,000 per annum + Annual Pay Review
Holiday: 25 days annual leave plus bank holidays
Job Type: Full-time, Permanent
About the Role
We are seeking a motivated and organised Service Coordinator to join our busy engineering team based in Droitwich. This is an excellent opportunity for someone who thrives in a fast-paced environment and enjoys providing exceptional support to both customers and field engineers.
As a Service Coordinator, you will be responsible for:
- Planning and scheduling engineering appointments
- Managing customer communications
- Processing purchase orders
- Ensuring all service administration is completed accurately and efficiently
This is a permanent position offering stability, career development, and the chance to become part of a well-established engineering business.
Key Responsibilities
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- Plan and coordinate engineers' schedules to maximise efficiency.
- Arrange service and maintenance appointments with customers.
- Respond to customer enquiries by telephone and email in a professional and courteous manner.
- Process purchase orders and maintain accurate records.
- Produce service-related reports and update internal systems.
- Maintain and update customer information using the company's CRM system.
- Liaise with engineers, customers, and suppliers to ensure jobs are completed successfully.
- Provide administrative support to the service department and assist with day-to-day operations.
About You
The ideal candidate will have:
- Previous experience in a Service Coordinator, Service Administrator, or similar role.
- Experience using CRM systems to manage customer and service information.
- Knowledge of processing purchase orders and preparing reports.
- Excellent organisational and time management skills.
- A professional telephone manner with strong communication abilities.
- A commitment to delivering outstanding customer service.
- Good working knowledge of Microsoft Office applications.
- The flexibility to travel occasionally to other company locations when required.
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What We Offer
- Competitive starting salary of £27,000 per annum.
- Annual salary review.
- 25 days annual leave plus bank holidays.
- Company pension scheme.
- Ongoing training and opportunities for career progression.
- Friendly and supportive team environment.
- A secure, permanent role within a successful and growing engineering company.
If you are an organised, customer-focused professional looking for a new challenge within a respected engineering business, we'd love to hear from you. Apply today and become a valued member of our Droitwich-based team.
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