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Service Coordinator
Service Coordinator (Part-Time, 22.5 Hours) – Equans Digital, Leeds
Location: Leeds Contract Type: Part Time (22.5 hours)
Join Equans, a leading contractor within the Bouygues group, reshaping the future of buildings and critical infrastructure with a focus on smart, sustainable energy solutions. We’re seeking a Service Coordinator to support our Equans Digital business in Leeds, helping to deliver Building Management Systems, smart building solutions, and digital operations.
About the Role
The Service Coordinator will provide essential administrative and financial support to Service Delivery and Digital Operations Centre Teams, ensuring efficiency, adherence to budgets, and efficient service delivery across contracts. With £1.5m digital projects, we’re experiencing ambitious growth, and your role will drive sustainability through exceptional service coordination.
Primary Responsibilities
Service & Project Management
- Maintain accurate service records and documentation, including contract visibility and compliance.
- Ensure CAFM data integrity (facility management systems) and align records with Equans’ standards.
- Support governance processes, Monitoring KPIs and adherence to internal and external standards (e.g. ISO/IEC 27001, SLAs).
- Facilitate seamless stakeholder communication, linking leadership teams (SLT) with operational staff across projects.
Financial & Administrative Coordination
- Assist in finance administration, including invoice processing, budget tracking, and cost reporting to meet compliance targets.
- Generate timely financial reports to support decision-making and service continuity.
- Liaise with equipment assets teams to manage stock, parts, and critical spares, including logistics planning (procurement to sales).
Workforce & Business Operations
- Oversee travel and accommodation coordination for operational staff, adhering to company policy and budgetary constraints.
- Contribute to project resource planning within workforce tools.
Key Requirements
Education & Qualifications
- Minimum: A-levels (or equivalent), complemented by relevant hands-on experience at this competitive level.
- Preferred:
- Diploma or degree in Business Administration, Finance, Operations, or a related discipline.
- Familiarity with standards like ISO 9001 or ISO 55000 is beneficial.
Technical Skills
- Experience in facilities administration, particularly with Building Management Systems (BMS) or digital building contracts.
- Proven knowledge of process optimisation methodologies (e.g., Six Sigma).
- Skilled in financial administration: invoicing, budgeting, EFAs (Early Financial Advice), and variance reporting.
- Hands-on experience with:
- ERP systems: Coupa, SAP.
- 企业级管理系统 (HMS): Maximo, Salesforce, Planon (CAFM/CRM).
- Project and collaboration tools: Microsoft Project, SharePoint, Miro/Visio, Koot ("Smart" environmental testing apps).
- Microsoft Office Suite proficiency, especially Excel (Advanced skills, including dashboards, macros).
- Data-driven mindset with reporting abilities and data management expertise.
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Core Impact Areas
Through teamwork and coordination, you will: ✔ Ensure smooth project execution while meeting SLA targets. ✔ Strengthen system reliability and compliance through robust governance. ✔ Enhance the customer experience via operational efficiency and rapid response. ✔ Provide clear financial oversight, ensuring teams always align with organisation goals.
Why Work at Equans?
Flexible Working & Wellbeing
- Agreeable part-time hours (25/35 hours) catering to multiple commitments.
- Competition-neutral remuneration for new entrants.
- 24 days annual leave (plus public holidays).
Rewarding Benefits Package
- Equans Share Scheme – align your earning potential with company success.
- Life Cover equivalent to 1x salary.
- Access to private general practitioner (GP) appointments for both yourself and family.
- Gym and retail discounts for popular brands and retailers.
- Cycle to Work Scheme with flexible purchase or lease options.
- Savings schemes: Holiday Purchase (rolling off) and Staff Bonus Pool.
Personal and Professional Growth
- Broad career development pathways – upskill through qualifications, training programmes, tailored coaching.
- Attractive Employee Referral Scheme to support your network.
- Diversity initiatives backed by Equity Charter compliance, commitment to inclusion, and disabled and underrepresented groups.
“Representation in Senior Roles” Support Equans’ positive action drive by putting forward applications (including women,flexible personalities from BAME backgrounds, and disabled employees) for growth through transferable skills.
Roles of this nature offer a supportive environment where you’re encouraged to disclose protected characteristics if desirable. Profiles will be confidential unless consent is given.
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Diversity & Inclusion Networks
By being part of Equans, you become part of multiple employee resource groups and layers of support:
- WiE (Women at Equans): Advancing gender equality.
- YPN (Young Professionals): Empowering early-career talent.
- AccessAbility: Supporting colleagues with disabilities.
- Encompass (LGBTQ+): Ensuring seasome colleagues.
- RISE: Amplifying voices from ethnically diverse backgrounds.
- Working Parents & Reservists: Celebrating family life and service.
Meet the Planet: How Equans Solutions Enable a Greener Future
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- In a challenging landscape with green transitions, energy shifts, and data demand, Equans delivers through; – Smart Buildings. – Decentralised Energy. – Green Mobility Solutions & Workplace Renewables.
Join us to build a world where environments thrive:
*"Equans’ British and Anglophone network includes teams spanning extensive technical, digital, and facilities management, departments working together under a shared purpose with our Sustainability Policy".
Next Steps
Ready to make your contribution count? Click below. Apply now to begin your journey with Equans and apply direct experience. Applications will be shown to Resourcing for review.
Equans will progressionally consider applications that meet less than essential criteria:
- Lifting assumptions but ensuring responsiveness through adapted competency alignment does not assist flexibility.
We look forward to hearing your story of purpose, diversity inclusion, and making a positive impact.
Vision at Equans: Our Commitments
“We champion cultural inclusion over time. The company undergoes people-centric management practices. Diversity inspires beyond the trade disciplines – Engineering, Digital & Services – to real engineering networks.”
Inclusivity is not just policy – it’s an operative healing culture. Today, each individual’s voice and contributions are protected and amplified to continue creating better outcomes across industries, communities, and environments. Through innovation we deliver ens incarceration effectiveness. In these, ableist-colleagues harness shared value.
Each connected complexities, entire workplace outcome improvement deployed through thoughtfulness, purpose and societal outcomes. Our lead for metric HSE focuses on primary health and care.
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