Biotage
Service Coordinator (Field Service Operations)
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Service Coordinator (Field Service Operations)
Location: Uppsala, Sweden or Cardiff, UK
Service Coordinator - European Field Service Operations
Keep Europe’s field service operation running smoothly
At Biotage, our technologies help scientists solve real-world problems – from advancing healthcare to improving sustainability. Delivering that impact relies on well-coordinated, responsive and reliable field service support.
We are looking for a Service Coordinator to join our European Field Service Operations team. This is a key coordination role where you will help ensure our Field Service Engineers are deployed effectively, customers receive timely support, and our service operations run seamlessly across multiple countries.
You’ll be joining a small, collaborative team where communication, organisation and attention to detail make a real difference every day. If you enjoy bringing structure to busy environments and take pride in keeping things running efficiently, this could be a great fit.
Responsibilities
As a Service Coordinator, you'll be at the heart of our service operation, ensuring engineers, customers and internal teams stay connected.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
- Planning and scheduling Field Service Engineers across Europe, making the best use of skills, location, and availability.
- Managing customer service requests and enquiries professionally and efficiently.
- Creating, updating, and closing service work orders within our service management systems.
- Ensuring service activities are accurately completed and invoiced in a timely manner.
- Maintaining accurate customer, equipment, and service records.
- Supporting the resolution of customer issues, escalating where appropriate.
- Working closely with engineers, technical specialists, sales teams, and other internal stakeholders to deliver an exceptional customer experience.
- Identifying opportunities to improve service coordination processes and ways of working.
Requirements
You’ll likely have experience in a coordination, scheduling, or service administration role, ideally within a technical, engineering, or field service environment. What matters most is your ability to stay organised, communicate clearly, and keep multiple priorities moving at once.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
- Confidence speaking with customers and colleagues, with a professional and calm telephone manner.
- A strong eye for detail, a structured approach to your work, and the ability to make sensible decisions when things are moving quickly.
- Good IT skills, and experience with systems such as Salesforce or ServiceMax would be an advantage.
What Success Looks Like
In this role, you'll know you're making a difference when:
- Engineers are scheduled efficiently, maximising productivity across Europe.
- Customers receive prompt, professional, and reliable support.
- Service records and invoicing are completed accurately and on time.
- Strong working relationships are built with customers and colleagues.
- Service operations run smoothly, helping our engineers deliver an outstanding customer experience.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location