Mercury Hampton Ltd
Service Coordinator
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Service Coordinator
Location: Manchester (with occasional travel to the Midlands)
Salary: £27,000 per annum + Annual Pay Review
Holiday: 25 days annual leave plus bank holidays
Job Type: Full-time, Temp to Permanent
About the Role
We are a well-established engineering company looking for a highly organised and customer-focused Service Coordinator to join our growing team. Based in Manchester, this is a varied and fast-paced role where you'll be responsible for coordinating engineers, scheduling service appointments, and ensuring excellent customer service from enquiry through to completion.
The successful candidate will play a key role in supporting our service operations and maintaining strong relationships with both customers and engineers. Occasional travel to the Midlands will be required, so flexibility and a willingness to travel are essential.
Key Responsibilities
- Schedule and coordinate engineer appointments efficiently.
- Manage customer enquiries via telephone and email with a professional and friendly approach.
- Process purchase orders accurately and in a timely manner.
- Update and maintain customer records using the company's CRM system.
- Prepare service reports and administrative documentation.
- Liaise with engineers, suppliers, and customers to ensure smooth service delivery.
- Monitor job progress and communicate updates to customers.
- Support the wider service and operations team with general administrative duties.
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About You
We're looking for someone who is:
- Experienced in a Service Coordinator, Service Administrator, or similar scheduling role.
- Confident using CRM systems and maintaining accurate records.
- Experienced in processing purchase orders and producing reports.
- Highly organised with excellent attention to detail.
- A confident communicator with an excellent telephone manner.
- Passionate about delivering outstanding customer service.
- Able to prioritise workload and work effectively in a busy environment.
- Proficient in Microsoft Office, particularly Outlook, Word, and Excel.
- Willing to travel occasionally to the Midlands as required.
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What We Offer
- Competitive salary of £27,000 per annum.
- Annual salary review.
- 25 days holiday plus bank holidays.
- Company pension.
- Opportunities for training and career development.
- Supportive and friendly working environment.
- The opportunity to join a respected engineering business with a strong reputation and long-term career prospects.
If you're an organised and proactive individual with excellent coordination skills and enjoy working in a customer-focused environment, we'd love to hear from you. Apply today to become part of our growing engineering team.
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