Photuris Fire & Security
Service Coordinator
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About Us
Established in 2005, Photuris has been delivering top-quality fire detection, suppression, and security solutions. Using advanced technologies, we exceed client expectations and provide peace of mind with tailored solutions for both businesses and homeowners. Our services are designed to ensure regulatory compliance, exceptional service, and prompt response times.
The Role
Due to continued growth, we are seeking an enthusiastic and detail-minded individual to join our Service Team! This is a varied and fast-paced Service Coordinator vacancy, reporting into our Scheduling Team Leader, ideal for someone who enjoys being at the centre of a busy service operation. The successful candidate will play a key role in supporting customers, engineers, Service Managers, and supervisors by managing service desk enquiries, coordinating maintenance and breakdown jobs, maintaining schedules, handling service administration, and ensuring communication flows smoothly across the team. We are looking for a proactive, organised, and detail-focused individual with strong administrative skills, excellent communication abilities, and the confidence to prioritise tasks effectively. The right person will be customer-focused, calm under pressure, and comfortable working in a busy environment where accuracy, teamwork, and a practical approach are essential.
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Principle Accountabilities
- Front line service desk, managing calls and enquiries by phone and email.
- Co-ordinating maintenance and breakdown jobs with the Service Managers.
- Administrative service duties.
- Organising customer training.
Detailed Responsibilities
- Responding to incoming service desk calls and emails from customers.
- Salesforce administration.
- Dealing with engineer call out requests, liaising with both the Service Manager and Service Director when necessary.
- Planning and scheduling of engineers for maintenance visits and repair jobs.
- Day to day communication with engineers and customers, working closely with service managers and supervisors.
- Reviewing and co-ordinating all completed service engineering paperwork.
- Maintaining the Gantt schedule.
- Arranging accommodation for the engineers where required.
- Supporting team members when required and undertake any other tasks that may be required.
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Required Experience, Knowledge, Qualifications, and Training
- 2 years in an administrative role, with an appreciation of the fire & security industry. (not essential)
- Excellent communication skills, both written and verbal.
- Good administration and IT skills.
- Excellent accuracy and attention to detail.
Benefits
- 23 days Holidays, rising to 28 with each year of completed service, plus Bank Holidays, and your Birthday off!
- Office Flexi-Time hours
- Refer-a-friend bonus
- Employee Assistance Program Offering guidance and advice on Personal, Health, Legal, and Financial queries. Including discounts with leading retailers.
- Salary Sacrifice scheme upon request
Schedule
37.5 hours per week, Monday to Friday
Experience
- Customer service: 2 years (preferred)
- Administrative experience: 2 years (preferred)
Work authorisation
United Kingdom (required)
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