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About Us
Stericycle is a U.S.-based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since its founding over 30 years ago, it has grown from a small startup in medical waste management into a leader across highly regulated industries, serving healthcare organizations and commercial businesses of all sizes.
"Every day, [we] help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise identity."
Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way.
Position Purpose
The Service Coordinator will oversee the safe dispatch of all vehicles daily to meet or exceed customer service expectations. This role ensures timely and accurate service delivery—utilizing resources, manpower, and daily/weekly KPI tracking.
Out-of-hours on-call duties will be required on a rotational basis.
Key Job Activities
Operational Management & Administration:
- Generate and submit weekly/daily KPI reports.
- Manage drivers daily—resolve issues, queries, and concerns.
- Collaborate with Customer Service to handle Salesforce inquiries.
- Plan, schedule, and assign driver rotations.
- Maintain driver holiday requests and arrange route coverage.
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Inventory & Logistics:
- Monitor site stock levels and order replacements via Proactis.
- Handle unloading of deliveries (as applicable).
Vehicle & Compliance Oversight:
- Organize vehicle servicing/maintenance and troubleshoot breakdowns.
- Coordinate vehicle deliveries/collections from garages and hire companies.
- Download tacho units and camera data from vehicles.
- Assess and document vehicle damage.
- Schedule permits for onsite contractors.
Motion Monitoring & Reporting:
- Track driver absence and attendance.
- Complete accident/incident forms and submit them by deadlines.
- Ensure regular driver assessments and observations are conducted.
Administrative Coverage:
- Cover Service Administrators during absences.
Education & Experience
Required Education:
- High School diploma or equivalent
Preferred Experience & Skills:
- Strong organization and attention to detail.
- Clear written and verbal communication skills.
- Ability to work independently with minimal supervision.
- Exceptional time management to handle multiple tasks effectively.
- Basic IT proficiency, particularly in Microsoft Excel and email.
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Desired Traits:
- Self-motivated and reliable.
- Enthusiastic, team-oriented collaborator.
- Effective under pressure; problem-solver with a challenge mindset.
Certifications & Licences (Preferred)
- CPC Qualification (Certificate of Professional Competence)
- LGV (Large Goods Vehicle) Licence
- ADR (Accord Dangereux de Transport Routier) Licence
Stericycle Offers You
Financial & Welfare Benefits:
- Contributory Pension Scheme
- Life Insurance
- Cycle-to-Work Scheme
- Access to SteriCares (employee support fund)
Development & Growth:
- Stericycle University (online learning hub)
- Annual performance-related pay review
- Employee Referral Scheme (earn money for bringing in new hires)
Health & Wellness:
- Flu voucher subsidies
- Eye test vouchers
- Additional global and location-specific benefits (not listed above)
Important Notes
This job description outlines roles and responsibilities but does not limit the position’s scope. An employment contract is distinct from this document. Stericycle supports disabled candidates and accommodates workplace adjustments under local laws and company policies. Components of the role may update unilaterally with or without notice.
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