Lorien
Service Delivery Analyst
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Service Delivery Analyst
Service Delivery Analyst
Location: Reading, Havant, Glasgow, Perth Contract Type: Inside IR35 Rate: Up to £450 per day
We are seeking a proactive and organised Service Delivery Analyst to join a growing service management team. This is an excellent opportunity for a service-focused professional who enjoys working across a broad range of service delivery activities, building strong stakeholder relationships, and driving continuous improvement.
This role is ideal for a generalist Service Delivery Analyst who is comfortable working with both technical teams and business stakeholders, ensuring services are delivered effectively, and customer expectations are consistently met.
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Key Responsibilities
- Manage and coordinate service escalations, ensuring timely resolution and effective communication throughout
- Support incident and problem management processes, tracking actions arising from incident reviews and root cause analysis
- Build and maintain strong relationships with customers, stakeholders, and internal teams
- Produce regular service reporting, performance metrics, and management information
- Monitor service performance and identify opportunities for improvement
- Collaborate with technical and operational teams to ensure service commitments are achieved
- Support continuous service improvement initiatives and governance activities
- Create, maintain, and enhance reporting dashboards using Power BI
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