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Service Delivery and Operations Manager
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Location: Droitwich
Salary: up to £35,000 per annum. Dependant on Experience.
Vacancy Type: Full-time, Mon-Fri working hours 37.5 hours a week contract
At GreensafeIT, we are an IT recycler and supplier of IT services, having overseen more than 3 million devices throughout the IT lifecycle. As a result, we are perfectly placed to provide our customers with expert guidance and advice across this complex and fast-moving market.
We provide a comprehensive range of IT lifecycle services including IT spares and nationwide logistics, datacentre and office relocations, device configuration and builds, bonded stock solutions, on-site engineering support, project management services.
We're looking for a proactive Service Delivery and Operations Manager to lead our Engineering and Operations teams, ensuring outstanding service, driving continuous improvement and helping us deliver exceptional results for our customers. This is an excellent opportunity for an experienced Team Leader, Operations Supervisor or aspiring Manager looking to take the next step in their career within a growing and sustainable technology business.
Key Responsibilities
- Lead, coach and support the operational and engineering teams, creating a positive, high-performing culture with a focus on accountability and continuous improvement.
- Oversee the day-to-day delivery of services, ensuring workloads are effectively planned, customer expectations are met, and operational priorities are achieved.
- Monitor service performance, productivity and quality, using KPIs and operational data to identify trends and drive improvements.
- Produce regular performance reports, highlighting service levels, operational risks and opportunities to improve efficiency.
- Work closely with Engineering, Warehouse, Sales and Customer Service teams to ensure a seamless customer journey and successful delivery of customer requirements.
- Identify opportunities to improve processes, reduce waste and enhance service delivery, contributing to the overall success of the operation.
- Support the achievement of business objectives by improving operational efficiency, customer satisfaction and service performance.
- Ensure high standards of quality, compliance, health and safety and customer service are maintained across the department.
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Competencies And Behaviours
- Previous experience managing teams within a service delivery, operations, engineering, warehouse, logistics or similar fast-paced environment.
- A confident and supportive leader with the ability to motivate, coach and develop high-performing teams.
- Strong organisational skills with the ability to prioritise workloads, manage changing demands and consistently deliver against deadlines.
- Comfortable using KPIs, operational reporting and performance data to monitor service levels and drive continuous improvement.
- A proactive problem-solver who can identify opportunities to improve processes, productivity and customer experience.
- Excellent communication and relationship-building skills, with the ability to work collaboratively across multiple departments.
- Commercially aware, with an understanding of how operational performance contributes to customer satisfaction and overall business success.
- Proficient in Microsoft Office, particularly Excel; experience with operational reporting tools would be advantageous.
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Benefits
- Staff discount online store
- Company events
- Refer a friend Scheme: £150+
- On-site Fully Equipped Gymnasium
If you feel you are a suitable candidate and would like to work for Greensafe IT, please do not hesitate.
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