Job Description

Job Title

Service Delivery Coordinator

Location

Watford

Status

Full-Time, Salaried

Salary

Commensurate with education and experience

Overview

We are seeking a Service Delivery Coordinator who will be responsible for coordinating and overseeing the scheduling of routine maintenance works, ensuring alignment with our contractual agreements and client requirements. This role involves close coordination with clients, internal teams, and engineers to ensure seamless execution of maintenance tasks while meeting service level agreements and deadlines.

Location: Watford

Benefits

• Enhanced Holidays
• Birthday Day off
• Long Service Awards
• Enhanced Sick Pay
• Cycle-to-work Scheme
• Referral Scheme
• Home Support
• Health Cash Plans
• Performance bonus Scheme

What Will You Do…

• Coordinate with clients to schedule Planned Preventative Maintenance (PPM), remedial and reactive works, ensuring alignment with their availability.
• Prepare and compile comprehensive and detailed quotes for HVAC services.
• Organise and oversee all site requirements, including access equipment, components, and necessary logistics.
• Prepare and coordinate RAMS (Risk Assessment Method Statements) for both clients and engineers, ensuring all safety and operational measures are in place.
• Allocate works to designated engineers, coordinating their schedules to meet deadlines.
• Monitor and track the progress of works to ensure completion within client KPIs, regularly updating schedules as needed.
• Following engineer attendance, manage the task status, upload all relevant reports, and process through in-house systems and client portals.
• Maintain and manage asset registers, ensuring all data is updated and accurate.
• Review completed work reports to identify discrepancies or queries and coordinate with the relevant parties to resolve them.
• Upload reports, ensuring compliance with both internal standards and client requirements within agreed KPIs.
• Raise and track purchase order requests and uplifts through internal systems and client portals.
• Upon work completion, produce and upload compliance certifications to internal systems and client portals, ensuring adherence to regulatory requirements.
• Ensure all tasks related to client portals are completed promptly to prevent delays in payments.
• Regularly review the quotation tracker and liaise with internal parties to ensure all deadlines are met and client-specific KPIs are maintained.
• Effectively prioritise and manage multiple tasks in a fast-paced environment.
• Maintain high levels of organisation.
• Take ownership of workload, demonstrating the ability to work independently and as part of a team.
• Carry out any additional duties when required.