Legends Global (Europe)
Service Delivery Coordinator
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Events IT Service Delivery & Sales Coordinator
Olympia is more than an exhibition venue, conference centre and live-event space—it’s an inspiration. Against a backdrop of grand Victorian architecture, our seven connected spaces inspire engagement and enjoyment. Olympia is recognised in the industry for exceptional levels of customer service and support, and our numerous awards are testament to our clients' satisfaction. Beyond the venue, we’re actively invested in people, our communities, and the environment.
The Genova Transformations
In 2017, Olympiaproductionữua venue was purchased by a consortium led by Yoo Capital and Deutsche Finance International. Our current transformation involves turning the wider estate into a cultural hub, with Olympia Events at its heart. The estate will include:
- A new theatre
- A music venue
- Two hotels
- Over 30 eateries
- World-class office space
- Over two acres of public realm
For more details, visit olympia.co.uk.
Job Purpose
The Events IT Service Delivery & Sales Coordinator plays a crucial role in:
- Supporting the sale and delivery of IT services for events
- Translating requirements from Event Organisers, Exhibitors, and clients into current and bespoke Event IT services
- Liaising with Event IT Operations to assess feasibility and ensure accurate order recording and installation handover
- Providing detailed technical briefs to exhibitors and operational teams
Key Responsibilities
Sales & Client Liaison
- Consult the Service Delivery Manager (and customers directly) to recommend appropriate connectivity services suited to their needs.
- Chase client debt for the Sales Team weekly.
- Support the Sales Team by handling incoming enquiries (emails and calls) and processing orders.
- Act as the primary client contact between the customer and delivery team during the pre-event phase—this includes onsite meetings and smooth handover to the installation team.
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Strategic & Operational Support
- Report to the Service Delivery Manager on potential service enhancements.
- Develop ideas to boost revenue related to assigned events.
- Coordinate with the delivery team to ensure technical requirements (e.g., floor plans and Momentums records) are accurate and delivered ahead of events.
- Process credit/debit card payments in collaboration with the Olympia Accountancy team.
Onsite Service Desk & Technical Support
- Own and manage the on-site service desk, promoting services and resolving customer queries.
- Provide on-demand support to the Event IT Service Desk, troubleshooting issues and Escalating to the Technical Services Manager as necessary.
- Ensure health & safety compliance is maintained.
Monitoring & Reporting
- Monitor technical issues during events and escalate significant challenges to the Service Delivery Manager.
- Empower the Commercial team to conduct confident sales conversations about the connectivity offer.
Key Deliverables
- Ensure all technical services are delivered on time, as sold, and meet required standards.
- Identify opportunities for improving service delivery and communications with clients.
- Maintain accurate records of technical issues and their resolutions.
- Process on-site payments and documentation post-event.
- Resolve escalations if necessary in conversations with management.
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Skills & Experience
Qualifications & Experience
- Customer service experience (essential).
- Level 1 Certificate in ICT Professional Competence (City & Guilds) or equivalent.
- Experience with M365 applications.
- Project Management skills (advantageous).
Abilities
- Excellent verbal and written communication skills.
- Ability to translate customer requirements into technical briefs.
- Effective time management under pressure.
- Technical troubleshooting skills and quick problem resolution.
- Willingness to work unsociable hours (weekend shifts/late nights).
Characteristics
- Administratively well-organized and methodical.
- Strong attention to detail.
- Technically minded, with a capacity to learn quickly and proactively.
- Initiative, team player, and out-going personality.
- Commitment to constant improvement.
- Diplomatic in challenging situations.
Sustainability Responsibilities
- Familiarise yourself with Olympia’s sustainability initiatives (the Grand Plan).
- Complete all sustainability training and embed practices to meet Grand Plan objectives.
- Actively promote sustainable workplace policies and advocate for improvements.
Equality, Diversity & Inclusion (EDI)
Olympia Events is committed to equality, diversity, and inclusion, fostering a positive inclusive culture free from discrimination, harassment, or victimisation.
Note: This document is not exhaustive. Duties may vary based on business needs.
Success applicants may be required to complete a DBS Check as part of due diligence.
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