Baker Hughes
Service Delivery Coordinator, Upper Completion (M/F/D)
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Are you passionate about being part of a successful team? Are you excited by the prospect of working for an industry leader in Energy Technology? Join our Completions & Well Intervention Team!
Our Completions & Well Intervention business, drawing from the industry’s broadest portfolio of proven products and innovative technologies, provides the specific infrastructure and well integrity solution needed to produce safely and efficiently for the life of assets. We create improvements and efficiency through service delivery, remote operations, automation and advanced analytics. We take responsibility for the business' success by building trusted relationships and understanding our partners.
Partner with the best
The Service Delivery Coordinator, Lower Completions / Upper Completions (delete as applicable) is responsible for coordinating well construction/completion and/or solutions project(s) for the CWI business. The coordinator will be customer facing and have oversight of all stages of their respective part of the project(s) from planning through operational deployment and on through project closing. The coordinator will drive “on-time” delivery, consistency, and service delivery excellence, all while maximizing the revenue, minimizing cost, and optimizing the timing of cash collection.
Job Main Objectives
- Execute the HSE 5 fundamentals every day, every job, every task.
- Execute the 5 fundamentals of Service Delivery.
- Interacts with customer representative for preparation, execution and completion of all upcoming and ongoing job activities.
- Use Job Center to comply with the intelligent Managing the Job Cycle (iMtJC) ensuring all job activities are executed in line with customer and Baker Hughes’ requirements.
- Manage change as it occurs across the job cycle for both planned and unplanned events.
- Provide technical support and coaching of field personnel remotely before, during, and after the job.
- Provide support as needed to close incidents with customers as well as with the global technical product line and ensure lessons learned are implemented.
- Be the subject matter expert on technical aspects within their product line.
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Specific Tasks
- Works with Sales and Service Delivery Technical to provide operational advice related to technical planning.
- Responsible for inputting and managing the following within Job Center.
- Conduct job briefing during planning and debriefing after closing for every job/activity.
- Communicates billing events to B&C using the Job Center ticket.
- Plans mid-range operation activity volume & complexity forecast to align the correct resources for Service delivery flawless execution & on-time delivery.
- Prepared with daily operational updates for their ongoing job activities as required.
- Report incidents and manage communication with customers and internal.
- Oversees ongoing operations and provides direct support to the field personnel on location.
Fuel your passion
To be successful in this role, you will:
- Have a bachelor’s degree in engineering or scientific discipline from an accredited university or relevant industry experience.
- Have strong experience in Well Completions with a minimum of 5 years as a coordinator.
- Have leadership, strong interpersonal, influencing and planning skill.
- Proven personnel development skills will be required in this role.
- Have excellent English oral and written communications skills, including ability to organize meetings and distributing accurate and succinct minutes of meetings.
Work in a way that works for you
We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:
- The role is office-based with Monday-Friday, 08:00-17:00 work schedule
Working with us
Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.
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Working for you
Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input.
Join us, and you can expect:
- Contemporary work-life balance policies and wellbeing activities
- Comprehensive private medical care options
- Safety net of life insurance and disability programs
- Tailored financial programs
- Additional elected or voluntary benefits
For Italy:
The initial pay range for this position will be EUR 51,200 To 70,400. The provisions of the Contratto Collettivo Energia e Petrolio will be applied to this position. Art. 32 and Art. 34 of that collective bargaining agreement relate to pay.
For United Kingdom:
The initial pay range for this position will be GBP 59,800 To 82,225. There are no provisions of any collective agreement relating to pay which will be applied to this position.
The Baker Hughes internal title for this role is: Services Senior Specialist - Service Delivery Coordination
At Baker Hughes, we are transforming the future of energy. With operations in over 120 countries, we are developing and deploying industry-leading technologies and services to take energy forward. For more than a century, our inventions have revolutionized energy. Today, we are bringing our expertise to make oil and gas safer, cleaner, and more efficient. Our people are the trusted experts, relied on to solve customer challenges big and small. We invest in the health and well-being of our workforce, train and reward talent, and develop leaders at all levels to bring out the best in each other. We believe in creating an environment of diversity and inclusion, without bias. We know we are better when all of our people are developed, engaged, and able to bring their whole authentic selves to work. We're makers, inventors, and leaders who aren't afraid of the tough challenges. We believe pushing boundaries will help to lead the way for a new energy future.
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