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Service Delivery Engineer Redditch, on-site | Full-time
Company Description
Servicom has spent more than 35 years designing, deploying, and managing mission-critical communications ecosystems for complex operations across the UK. The company supports environments such as airports, fulfilment centers, industrial plants, construction sites, stadiums, universities, and corporate estates, helping teams stay connected when reliability is essential.
Servicom provides integrated solutions including two-way radio networks, AI-enabled video and security systems, command and control platforms, and in-building coverage with private LTE. Headquartered in the West Midlands with operations in Redcar and Gatwick, Servicom delivers genuinely national service. The company offers a complete suite of communications products and services, from design and integration through managed services, support, and hire.
Role Description
The Service Delivery Engineer is a full-time, on-site role based in Redditch. This role is responsible for delivering and supporting communications solutions, including installation, configuration, and maintenance of radio, networking, video, and security systems. Day-to-day tasks include resolving technical incidents, performing diagnostics, and providing hands-on troubleshooting to ensure uptime and performance across customer sites.
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The Service Delivery Engineer collaborates with project managers and other technical teams to implement service changes, manage escalations, and maintain service-level commitments. The role also involves documenting work, updating service records, and communicating clearly with customers to ensure transparent, reliable service delivery.
What you'll bring
We're looking for someone with a genuine interest in communications and IT systems, and a willingness to learn — you don't need to tick every box below, and we'll support your development in areas that are new to you.
- An interest in troubleshooting and technical support for communications or IT systems
- Some exposure to service delivery or IT service management concepts (e.g. incident/request handling) is helpful, though full ITSM experience isn't required
- A basic understanding of networking (IP networks, routing, switching) or RF concepts is an advantage, but not essential — training will be provided
- Clear written and verbal communication skills, and the confidence to work with colleagues and customers directly
- Any hands-on experience with installation or maintenance of communications equipment, CCTV, radios, or related infrastructure is a plus; certifications such as CompTIA Network+, ITIL, or vendor-specific qualifications are beneficial but not compulsory
- A methodical, organised approach to documentation and site work, with a full UK driving licence where required for site visits
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This is a great opportunity for someone early in their career in communications/IT, or looking to broaden their technical skillset in a hands-on, supportive environment.
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