Arriva Group
Service Delivery Leader
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Support management of Depot Movements by acting as the PICoTM and DP
To assist the Depot Manager in ensuring all areas of the business are kept up to date.
To deputize for the Depot Manager during times of leave.
Contractor Management and issue of permits to work.
Drive Depot/continuous Improvement innovations
Maintain and manage Depot HSEQ Requirements
Act as key contact for site and customer for problem solving.
To help manage the TL’s, fitters and FPA’s / service assistants
To act as cover for overnight servicing within competency – covering for Team leaders or fitting staff.
To support the Training and Competence team with local assessments and training of staff members.
To lead, support, motivate and work with the members of the maintenance teams to achieve the set production targets as well as identify and implement best practice and operational efficiencies.
To communicate and participate in planning across other Departments, enabling stronger team cohesion and more effective working across the Depot.
To ensure trains are maintained cleaned and serviced safely to agreed quality standards to meet the operational requirements for both ATC and its Customers.
To act as Key contact for site and customer problem solving.
Key Duties
Implementation and maintenance of safety systems, production efficiency and quality output at the relevant ATC Depot site.
Hold 121s and RTW’s with direct reports in a timely fashion – should DM not be available.
Carry out initial training of new staff members including overnight operations. Mentoring and coaching of Team Members to ensure that they fulfil their job requirements and have the relevant training to do so.
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Maintain good employee relations with direct team and follow HR policies and procedures when dealing with ER matters.
Manage operational incidents to minimise disruption to both ATC infrastructure and customer’s services.
Ensure that all staff within the team structures receives technical / non-technical and Safety briefs as and when required. Ensure compliance with required close out timelines.
Identify recruitment needs and participate in the selection process. Provide input to induction and training programmes.
Implementation and maintenance of safety systems, production efficiency and quality output at the relevant ATC Depot site.
Act as the PICoTM for all movements on depot and DP for setting up safe systems of work for the duration of your Duty.
Populate and deliver meaningful KPI’s for internal and external monitoring.
Attend Daily internal and external conference calls.
Daily management of all stores deliveries to include booking stock into the ATC system and support carrying out weekly depot stock checks.
Manage sub-contractor’s / agency personnel, ensure contractors / agency personnel are aware of and meet their full obligations to existing contracts and carry out their work in a safe manner including the issue/closure of permit to work.
Carry out Depot inductions for Visitors, contractors, and new personnel.
Direct management of all calibrated items, fuel stock ordering and control of depot waste streams.
Ensuring that the depot teams and senior management are up to date with all internal and external communications, by acting as a depot document controller, managing briefs, and archiving of documentation.
Ensuring work locations are fit for purpose and compliant with relevant standards.
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Act as the lead for depot 6S and continuous improvement innovations.
Maintain compliance with all company policies and procedures.
Responsible for the effective recording of activity in accordance with Company, Customer and best practice Standards, utilising SAP, Maximo and E2M.
Ensure the safe movement of vehicles whilst complying with the Company procedures.
Participate and assist with HSEQ requirements on depot including Legionella, fire alarms, emergency lighting, Depot Risk assessments and Work instructions.
Carry out safety tours and ensure actions are closed in a timely manner.
Act as First Aider and Fire Warden for the duration of your duty.
Carry out safety Tours, and ensure actions arisen are closed in a timely manner.
Ensure Near Misses are investigated and closed out in a timely manner.
Carry out Accident/Incident investigations ensuring they are closed out in a timely manner.
Carry out any duties within your level of competence as requested by the Depot Manager.
Undertake competence assessment of relevant Team Members and audit compliance – complete IPC’s, IPE’s, HM&M’s as well as supporting internal and external audits.
Drive continuous improvement innovations.
Ensure work locations are fit for purpose, compliant with relevant standards, company policies and procedures and the relevant documentation is completed.
Use of all PPE in accordance with standards and local instructions
Ensure effective handover between shifts so that the oncoming shift management is aware of all issues and expectations.
Ensure the wellbeing of all relevant personnel.
Forklift truck driver when needed.
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