Care Concern Group
Service Delivery Manager
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Service Delivery Manager (Estates & Facilities within the care home sector)
Location: Multi-site / UK Travel Required
Contract: Full-time
Reports to: Head of Estates
Care Concern Group is continuing an ambitious period of national growth, with more than 140 care homes across the UK and a rapidly expanding property portfolio.
As part of this growth, we are introducing a brand-new Service Delivery Manager role within our Estates function - a key operational leadership position focused on driving maintenance performance, compliance and service standards across our homes.
Working across a diverse estate of owned, leased and managed properties, you will lead multi-trade maintenance delivery, support operational teams and help ensure our environments remain safe, compliant and well maintained for residents and colleagues nationwide.
This is an exciting opportunity for an experienced estates or facilities professional to join a fast-moving organisation where you can genuinely influence operational performance and help shape how estates services are delivered at scale.
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Contract
- Salary: £60,000 per annum
- Car allowance
- Pension
- 25 days annual leave & public holidays
What You’ll Be Responsible For
Service Delivery & Operations
- Overseeing reactive and planned maintenance across a large multi-site portfolio
- Leading multi-trade maintenance teams to deliver safe, compliant and high-quality services
- Ensuring works are completed on time, within budget and to agreed KPIs
- Monitoring performance, conducting quality audits and driving service improvements
Stakeholder Management
- Building strong relationships with Estates, Operations and Home Managers
- Acting as a key contact for operational estates matters across the portfolio
- Providing clear monthly reporting and supporting cross-functional collaboration
Compliance & Governance
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- Supporting statutory compliance, Health & Safety and maintenance governance
- Ensuring contractor performance, accountability and regulatory compliance
- Supporting CAFM reporting, operational oversight and best practice standards
Continuous Improvement
- Identifying opportunities to improve efficiency, service quality and value for money
- Supporting operational improvements and contributing to long-term estates strategy
- Driving a culture of accountability, performance and continuous improvement
What We’re Looking For
We’re looking for an experienced estates or facilities professional with a strong background in managing multi-site maintenance operations within fast-paced environments. You will have proven leadership experience managing multi-trade teams, alongside a solid technical understanding of mechanical, electrical or building services.
The successful candidate will be confident managing contractors, suppliers
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