Marston Holdings
Service Delivery Manager
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Neath, Wales
Vidalert and Vortex are the established Technology division of Marston Holdings’. Together we are the UK’s leading supplier of intelligent traffic enforcement and management solutions and leading provider of smart city solutions that deliver the highest productivity at the lowest operational cost.
We provide environmental sensors, networks, and data solutions to support decarbonisation efforts globally. We drive real environmental change by leveraging the power of real-time data with cleantech technologies.
The Role
Are you an experienced Customer or Service Delivery Manager with a passion for delivering results and building strong client relationships? Do you want to play a key role in smart city innovation and transport technology?
We’re growing and looking for a Service Delivery Manager to join our Traffic Technology Team in Neath. This is an exciting opportunity to manage complex client portfolios, oversee contract delivery, and help shape the future of transport technology solutions.
What you will be doing:
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- Managing day-to-day service delivery across key client contracts
- Owning client relationships from implementation through to renewal
- Monitoring KPIs and SLAs, ensuring high service standards and performance reporting
- Proactively communicating service updates and performance insights to clients
- Leading new project rollouts such as firmware upgrades, relocations, and system expansions
- Collaborating with Product, Client Services, and Development teams to resolve issues and improve services
- Identifying opportunities for service improvements and growth
What we are looking for:
- Strong experience in project management or service delivery
- Experience managing budgets, invoicing, and client reporting
- Excellent communication and stakeholder management skills
- Ability to manage multiple projects and priorities simultaneously
- A proactive, solution-focused mindset
- Welsh language skills are desirable but not essential
What you will get in return:
- 25 days annual leave, plus bank holidays
- Holiday purchase scheme - buy up to 5 additional days each year
- Healthcare cash plan
- Life Assurance
- A wide range of flexible staff benefits, from high-street discounts to wellbeing and lifestyle perks
- Cycle-to-work scheme
- Enhanced Maternity & Paternity Package (subject to eligibility)
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If this sounds like the job for you, please apply….
New starters will be subject to clearance through the Disclosure and Barring Service and a County Court Judgment check. In addition, the post holder is expected to keep the Company updated if their personal circumstances change.
We are an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees
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