How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Service Delivery Manager
Service Delivery Manager
The Service Delivery Manager will ensure services are delivered in line with agreed contractual, operational, and quality standards, while fostering strong customer relationships and driving continuous improvement.
The role does not require deep PKI expertise but demands strong service management experience, commercial awareness, and the ability to thrive in secure, complex, or highly governed environments. The successful candidate will ensure customers receive a professional, responsive, and well-governed service that meets operational expectations, supporting long-term customer confidence.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Qualifications and Certifications
Mandatory:
- ITIL Foundation (v4 or v5)
- Security Clearance: SC (essential), DV (preferred)
Desirable:
- ITIL Practitioner, Managing Professional, or an equivalent IT service management certification
- Qualifications in service management, leadership, or management
Key Competencies
The ideal candidate should demonstrate:
- Strong customer focus and commitment to service quality
- Excellent stakeholder management and relationship-building skills
- Ability to manage service performance, risks, issues and improvement activities
- Strong leadership, coordination, and team management capability
- Clear written and verbal communication
- Commercial awareness and confidence in managing scope, expectations, and contractual boundaries
- Structured thinking and attention to detail
- Ability to work under pressure while managing competing priorities
- Proactive ownership of actions, escalations, and outcomes
- Professional judgement when dealing with customers, suppliers, and internal stakeholders
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location