Strategy & Innovation

• Change, Ambitious Roadmaps – Define the future of Service Delivery for iamproperty Group technology, from governance frameworks to adoption and monitoring solutions.
• Adapt to Executive Objectives – Translate business goals into tangible, measurable technology for the frontline.
• ITIL-driven Growth – Formalise and scale service maturity and best practices, ensuring team culture and local operations stay in step.

Team & Culture

• Lead with Vision – Give the Service Team clarity, inspire execution, and foster a high-performing culture—that’s scalable, adaptable, and results-driven.
• Empower & Upskill – Grow people through mentoring, targeted training, and clear coaching toward team excellence.

Performance & Operations

• Govern & Measure – Set KPIs and service scorecards, ensure governance is clear, and report transparently to executives.
• Operational Excellence – Own, innovate, and lead across incident governance, escalations, and post-incident reviews.
• Drive Efficiency – Work across grey teams, AI-enabled automation, self-service and workflow optimisation for long-term, hassle-free operations.
• Innovate Protect – Modernise change management, CAB processes, and processes for operational stability and risk mitigation.

Connecting the Dots

• Bridge Tech & Operations – Work alongside Engineering, Security, Infrastructure, and Product Teams to ensure Service Delivery runs at optimal speed.
• Third-Party Relationships – Oversee partner efficiency, ensuring support and service quality are upheld against third-party vendors.
• Future-Proof – Build processes and governance fit for scalability and align with organisation growth—and high-performing teams.

Day in the Life

You’ll balance strategic oversight with tactical weekly leadership. Normally your week will blend:

• Deep strategy sessions defining how technology performance uplifts the business.
• Collaborative workshops with various leaders to align plans and targets.
• Frontline operational escalations and resolutions, ensuring clients never feel systems slap.
• Proactive transformation—pilotting workflows, observing global technology trends, and planning the next phase of growth.

What We’re Looking For:

Requirements

Leadership & Strategic Mindset (5+ Years Experience Required)

• Battle-tested in Service Management, IT Operations, Service Delivery, or Technology Leadership roles.
• Stellar understanding of ITIL framework, governance, and operational discipline—knowing best practice by heart but questioning legacy models to improve.
• Proven Outcomes – History of defining and delivering service strategies, operational improvements, and cross-functional success through change.

Technical Ownership

• Relentless Focus on Performance – Choose experiences defining and implementing KPIs, SLAs, scorecards, incident management, escalation processes, and controls.
• Enterprise Environments – Managed complex scale in cloud-enabled tech stacks and/or multi-faceted enterprise solutions.
• Bridging Theory and Practice – strategic architect while ensuring hands-knees, real-world problem-solving.

Stakeholder Mastery

• Deliver clarity and align diverse audiences–kis without jargon.
• Fostering Growth – Mentor subordinates and peers and coach continuous advancement.

Analytical Savvy

• Observe, Measure, Optimise – Take raw data, turn them into impactful reports, and use insights to refine operations relentlessly.

Authentic Customer Mindset

• Passionate about People & Solutions: Obsessively customer-centric, championing agility, visibility, and drive for operational excellence.

Bonus Values

• Work/Experience in Property or Tech – General IDEAL but not mandatory.
• Blue-collar experience – Where technical and operations manage the same space fiercely or have dual expertise.
• Identity-inclusive teams – A history of powering inclusive environments—giving everyone a stake at the table.

Who You Will Be Managing: Our Service Team

You’ll lead a small but mighty Service Team of skilled colleagues. Once day official, you’ll warmly collaborate on:

• 2 trapped multitaskers – Led us through complex service escalations.
• 1 infrastructure savant – Managing unified networks and cloud platforms across the Group.

Never afraid to challenge agile leaders aside and a thriving team culture that anticipates collective brilliance. This team’s growth, reliability, and perseverance are part of health ambitions long-term.

Location (Soft Note)

Our core office for this role remains Gosforth, Newcastle, onsite five days, week-in-week-out—the centre of service delivery, offering vibrant collaboration. We named a hybrid route for the right ‘on valuable culture’ trait balance your location work when dosers than priority 면—the ad flow, depends our person democratic “Work where you do best” mindset.

Ready to Reveal Your Impact?

You’re not just applying for a job—you’re stepping into a story iamproperty is writing with our team’s collective potential. We are looking for managers dedicated to building sustainable support infrastructures—who will take the helm and guide us toward tomorrow’s challenges.

If beyond five hours this role, take home traditions that deliver unity and transform into innovation—join us!

Next Steps

You heard us! Hurdles ahead: Exciting bountiful hope. Apply naturally and cast your query via the official job page. If we embrace your experience fit–our dear Recruitment Team will electronically reach out to prolong conversation, because nothing caps where a partnership can build us together.

We champion diversity of all kind—race, background, neurodiversity, location, it’s what makes collaboration brilliant. If unavoidable path adjustments help, great–let us simply eliminate pressures forge. Every step rich turns towards a productive—a well-numbered people deserve.

Thank you, in advance for your intent. Our future is built by those who choose to lean in.