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Service Delivery Manager
Service Delivery Manager – Customer Operations
Join SThree to outpace your ambition, growth and impact.
At SThree, we connect sought-after specialists with dynamic organisations around the world. We advise businesses, build expert teams and deliver project solutions to drive innovation across STEM sectors. We are the global STEM workforce consultancy.
Thrive in a high-energy, results-driven culture where leaders empower teams to deliver. Accelerate your career in high-demand STEM sectors and be recognised and rewarded in a true meritocracy. Build a competitive edge with skills that last a lifetime, access next-level tools and technology, and be recognised and rewarded with competitive salary, bonuses and incentives. With wellbeing support and a team that celebrates progress, you'll have what you need to perform at your best every day.
Together, with 2,400+ colleagues around the world, we outpace tomorrow, being the difference for clients and STEM industries.
Let's outpace tomorrow, together.
SThree, the global STEM workforce consultancy, within our Customer Operations team in London. This role supports the delivery of our recruitment project solutions and Statement of Work (SOW) services, helping some of the world's leading STEM organisations access specialist talent and workforce solutions.
This is an excellent opportunity for someone with a couple of years' experience in Service Delivery, Customer Success, Recruitment Operations or Account Management who is looking to develop their career within a global recruitment and workforce solutions business.
You'll work closely with customers, sales teams, customer success and project stakeholders to ensure recruitment services are delivered effectively, customer objectives are achieved, and service levels are consistently exceeded
You will:
- Manage service delivery across a portfolio of customer accounts, ensuring agreed service levels are achieved.
- Build strong relationships with customers and internal stakeholders to drive successful outcomes.
- Support service reviews, reporting, risk management and customer communications.
- Act as an escalation point for service-related issues and work collaboratively to resolve them.
- Support the creation and management of Statements of Work and associated customer documentation.
- Collaborate with Customer Success, Sales, PMO, Commercial and Operations teams to deliver an exceptional customer experience.
- Identify opportunities for process improvements and enhanced service delivery.
- Support onboarding, offboarding and resource planning activities across customer engagements.
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What we're looking for:
- Around 2+ years' experience in a Service Delivery, Customer Success, Account Management or similar customer-facing role.
- Exposure to Statement of Work (SOW) based services or project-based engagements would be advantageous.
- Strong stakeholder management and relationship-building skills.
- Excellent communication and organisational skills.
- Ability to manage multiple priorities and customer needs simultaneously.
- A proactive, solutions-focused mindset with a passion for delivering great customer outcomes.
- Experience working in a fast-paced, collaborative environment.
Why join SThree?
- Accelerate your career:
- Structured onboarding, clear progression pathways and continuous support.
- Experience next-level training:
- Hands-on learning, coaching and access to tools that build your expertise.
- Be rewarded and recognised:
- Your performance is visible and drives your progression.
- Make an impact. Start your journey.
Base salary: £45,000 Bonus: Up to 20% annually, paid quarterly against customer objectives
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- Performance bonus scheme
- Healthcare and wellbeing support
- Structured career development programmes
- Hybrid working environment
- Opportunity to work with global customers and stakeholders
The base salary reflects the fixed compensation for this role. In addition, this position is eligible for a performance-based bonus scheme. Final compensation will be determined using objective criteria such as relevant experience, skills and internal pay equity.
If you're ready to accelerate your career, deliver meaningful customer outcomes and make an impact — we want to hear from you.
SThree is the global STEM workforce consultancy Specialising in Engineering, Life Sciences and Technology, SThree provides a platform for talented people to build long-term, successful careers. Our commitment to professional development is supported by dedicated Learning and Development and Innovation teams, ensuring you have the tools and resources to excel.
What we stand for:
We're committed to ensuring for our colleagues, candidates and communities, that all processes are equitable, and everyone is treated with fairness and dignity where everyone belongs, is valued and is connected.
We create community and deliver change that transforms the future for everyone. With this in mind, we're committed to ensuring for our colleagues, candidates and communities, that all processes are equitable and everyone is treated with fairness and dignity where everyone belongs, is valued and is connected.
We are committed to creating an inclusive workplace and welcome applications from everyone. If you need any assistance or reasonable adjustments in submitting your application and throughout the hiring process, please let us know and we'll be happy to help.
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