Version 1
Service Delivery Manager
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Service Delivery Manager
Company: Version 1
Company Description
Version 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success. Our deep expertise enables our customers to navigate the rapidly evolving technology landscape. We foster strong partnerships with global technology leaders including Microsoft, AWS, Oracle, Red Hat, OutSystems, and Snowflake, ensuring that our customers receive the highest quality solutions and services.
We’re an award-winning employer, reflecting how our employees are at the heart of what we do:
- UK & Ireland's premier AWS, Microsoft & Oracle partner
- €350m/£300m revenue business with 3300+ employees
- Recognized as a Great Place to Work in Ireland & UK for 10+ years
- Best Workplace for Women in the UK & Ireland by Great Place to Work™ (GPTW)
- UK Best Workplace for Wellbeing by Great Place to Work™
We’re a core values-driven company: we hire people who align with our principles, nurture growth, and reward those who embody and foster them—instilled in our DNA.
Job Description
As a Service Delivery Manager, you will play a crucial role in managing client relationships, collaborating closely with customers, the wider Service Delivery Team, and Technical Consultants, to ensure successful service delivery.
Roles & Responsibilities
Client & Service Management
- Service Reporting: Produce both customer-focused and internal performance reports.
- Service Reviews: Conduct regular customer reviews to assess progress and enhance service quality.
- Customer Escalations: Handle escalations, issues, problems, and new requirements effectively.
- Financial & Commercial Oversight:
- Oversee invoicing and financial management of assigned accounts.
- Conduct monthly forecasting of project costs and revenue, identifying gaps, and implementing corrective measures.
- Compliance & Risk Assurance:
- Ensure ISO 20000 compliance and adherence to best practices.
- Manage business continuity and mitigate risks.
- Service Improvement & Accountability:
- Continuously improve service delivery through performance metrics and initiatives.
- Achieve customer satisfaction targets and drive operational improvements.
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Strategic Growth & Development
- Business Development: Proactively explore and drive opportunities for new or additional projects with existing clients.
- Relationship Building: Maintain strong, consultative relationships with key stakeholders.
Qualifications, Essential Experience, and Skills
- *Minimum 8+ years of experience in Service Delivery Management.
- Fluency in English (verbal and written), essential.
- Strong communication skills (both verbal and written) for interacting with technical teams and clients.
- Proven track record in customer service and relationship management.
- Analytical abilities: Ability to interpret data and drive strategic decisions.
- Revenue generation experience: Proven ability to identify and secure new revenue streams.
- Process orientation: Comfortability working within a structured, process-driven environment.
- Self-starter & adaptability: Demonstrates initiative, drives assignments autonomously, and knows when to escalate issues.
- Team & customer-centric mindset: Strong collaborative skills and advocacy for client success.
Technical & Certifications
- ITIL v4 certified with competencies in Service Design, Operations, and Transition.
- Preference for experience with cloud platforms (AWS, Microsoft Azure) and enterprise applications (e.g., ERPs, CRM).
Why Join Version 1?
At Version 1, we prioritize employee growth, wellbeing, and financial stability through a comprehensive benefits package:
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Financial & Career Growth
- Competitive salary range: [€60,000 - €74,000 annually](Salary €60,000 - £74,000)
- Quarterly Performance-Related Profit Share Scheme – share in company success.
- Strong career progression with mentorship via Strength in Balance & Leadership schemes.
- Quarterly Pathways Programme for tailored career development.
Work-Life Balance & Flexibility
- Flexible/remote working based on individual needs—prenatal, parental, medical, or personal life needs fully supported.
- 24 days holiday allowance + public holidays, including enhanced maternity/paternity, marriage partnership, and special leave.
Wellbeing & Financial Security
- Version 1 Pension with 5% employee-matched contribution.
- Private Healthcare Cover, Life Assurance, and Financial Advice.
- Employee Discount Programme for tech products and services.
- Wellbeing initiatives including:
- Gym discounts
- Bike-to-work scheme
- Free fitness classes & mindfulness workshops
- Access to an Employee Assistance Programme
Learning & Recognition
- Educational assistance and accredited certifications (AWS, Microsoft Azure, Oracle, Red Hat).
- Quarterly Star Awards & Annual Excellence Awards.
- Volunteer opportunities through Environment, Social, and Community initiatives.
Diversity, Inclusion & Equal Opportunities
Version 1 is an equal opportunities employer committed to a diverse, inclusive, and supportive workplace. We welcome applications from candidates of all backgrounds, identities, and experiences, including those shaped by disability and neurodiversity.
If you need a reasonable adjustment at any stage of the recruitment process, please contact [email protected]:
Version 1 builds a workplace where everyone feels valued. Excel together. Thrive.
Department: SRG Governance Service Delivery Compensation: €60,000 – €74,000/year
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