Marston Holdings
Service Delivery Manager
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Service Delivery Officer
We are seeking a confident and motivated Service Delivery Officer (SDO) to supervise and support a team of Civil Enforcement Officers, ensuring high-quality service delivery across the contract.
This is a hands-on leadership role where you’ll be responsible for on-street supervision, operational planning, performance management, training, and compliance — all while maintaining excellent customer service standards.
If you’re an experienced CEO ready to step up, or already operating at supervisory level, this could be your next move.
Expert knowledge of Blue Badge enforcement legislation and practice, with the ability to independently manage and advise on the full enforcement lifecycle from initial identification of misuse through investigation, evidence collection, case preparation, and legal action, ensuring compliance with all relevant statutory requirements.
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What you’ll be doing:
- Supervising, motivating and deploying Civil Enforcement Officers daily
- Delivering on-street support and manage live operational issues
- Conducting team briefings, monthly meetings and performance reviews
- Training and developing new CEOs to company standards
- Monitoring enforcement quality, accuracy and compliance
- Responding to customer and client enquiries within agreed timescales
- Staffing the radio base station and support officers in the field
- Managing confrontational situations professionally and safely
What We’re Looking For
- Experience as a Civil Enforcement Officer
- Supervisory or team leadership experience
- Strong customer service skills
- Confident handling challenging or confrontational situations
- Ability to operate handheld enforcement terminals
- Proficient in Microsoft Office (Word, Excel, Outlook)
- GCSE (or equivalent) in English and Maths
- Strong organisational and communication skills
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What’s in it for you:
- Work-life balance
- Full training, development and uniform
- Competitive leave and family-friendly benefits
- Health & wellbeing support plus gym discounts
- Retail, travel and leisure perks
- Green travel schemes
- Pension and Death in Service benefit
- Recognition for your hard work
Sound like you? Apply online today.
Why Join Us?
This is an opportunity to take ownership of operational delivery, influence team performance, and play a key role in maintaining standards across the contract.
If you are proactive, resilient, and ready to lead a high-performing enforcement team — we’d love to hear from you.
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