Lynx Recruitment
Service Delivery Manager
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About the Role
Lynx Recruitment is looking for an experienced Service Delivery Manager to join a growing technology consultancy delivering complex managed services for a large-scale, business-critical digital platform. This is an exciting opportunity to work within a collaborative, multi-team environment, supporting enterprise-level services that underpin a high-volume customer-facing application.
You'll play a key role in ensuring operational excellence, driving continual service improvements, and acting as the bridge between technical delivery teams and customer stakeholders.
Key Responsibilities
- Manage service delivery in line with SLAs and KPIs.
- Lead service reviews, reporting and governance meetings.
- Ensure ITIL processes, including Incident, Problem and Change Management, are followed.
- Act as the main escalation point for service-related issues.
- Coordinate delivery across multiple teams and suppliers.
- Drive service improvements using operational data and performance metrics.
- Build strong relationships with customer and internal stakeholders.
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Requirements
Essential
- Experience as a Service Delivery Manager in a managed services environment.
- Strong knowledge of ITIL service management.
- Experience managing business-critical services and multi-vendor environments.
- Ability to manage stakeholders and communicate effectively.
- Experience with SLA/KPI reporting and continuous service improvement.
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Desirable
- Experience with AWS or Azure.
- Knowledge of ServiceNow, Jira or similar tools.
- Experience supporting digital or eCommerce platforms.
- Background in travel, aviation or other high-volume environments.
What's on Offer
- Competitive salary and benefits.
- Flexible hybrid working.
- Opportunity to work on a large-scale enterprise platform using modern cloud technologies.
- Ongoing professional development and career progression.
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