Maximus
Service Delivery Manager
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Service Delivery Manager
Service Delivery Manager (SDM) – Hybrid Role (Chesterfield & Home)
Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK, we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
This is a hybrid role based between your Home and the Chesterfield office.
The Role The Service Delivery Manager (SDM) is responsible for the performance of individual performance targets (TPLs) in a specific area, leading a team of Health Practitioners (HP’s) and non-clinical employees. This includes driving compliance, consistency and quality standards while ensuring the best possible customer experience.
Key Accountabilities
-
Performance Monitoring & Improvement
- Jointly monitor operational and clinical performance alongside CSL through available management information (MI) at both site and individual HP levels
- Identify trends, risks and development opportunities, creating and executing appropriate plans in line with HR policies
-
New Hire Support
- Responsible for the onboarding of new Health Practitioners (HP’s) from offer acceptance, including welcome calls and regular engagement throughout their new entrant journey
- Ensure induction completion aligns with business expectations
-
Resource Planning & TPL Achievement
- Support Resource Managers in planning and allocating resources to meet DWP and company forecasts and booking policies
- Optimise clearance opportunities while maintaining quality and protecting the customer journey
- Ensure that Teletasks, performance targets, and KPIs are met
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
-
Team Leadership
- Lead Health Care Professionals and administrative teams with regular 1-to-1s and meaningful engagement
- Conduct monthly team meetings with operational updates and ensure updates are cascaded effectively
- Utilise HR resources to support team challenges
-
Feedback & Continuous Improvement
- Review complaints and CSAT (Customer Satisfaction) data
- Implement necessary improvements to enhance the claimant journey and overall experience
-
Facilities Management
- Ensure adherence to all HSE (Health, Safety & Environment) and security procedures and processes
Essential Qualifications & Experience
- Proactive and Detail-Oriented – Strong initiative, ability to thrive in structured environments with a high workload and complex tasks
- Seeking Continuous Improvement – Highlights areas of interest or concern and provides feedback to stakeholders
- Strong Leadership & Communication – Ability to lead diverse/dispersed teams, with confidence in interfacing at all levels (from peers to senior stakeholders)
- Data Analysis & Problem-Solving – Competency in analysing and acting on data to achieve business objectives
Desirable Skills & Experience
- Previous Leadership Experience – Strong track record of management or leadership roles to ensure effective adherence to HR policies
- Technical Proficiency – Competency in Microsoft Office Suite, including Outlook, Word and Excel
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Individual Competencies
- Team Player – Ability to work collaboratively across multidisciplinary teams and maintain positive relationships with both clinical and non-clinical staff
- Effective Communication – Strong influencing, communication and collaboration skills, with adaptability to different audiences and constructive interactions
- Flexibility & Customer Focus – Willingness to adapt to immediate and meaningful customer needs
- Performance & Culture Driver – Ability to collaborate for driving productivity and maintaining agreed quality standards alongside the DWP
- Professional Accountability – Compliance with applicable Continuing Professional Development (CPD) and professional conduct codes
- Mentorship & Upskilling – Ability to coach Healthcare Professionals and maintain high performance standards
- Principle of Diverse Workplaces – Commitment to diversity, equity, and inclusion principles and practices
Diversity, Equity & Inclusion (EEO Statement)
Maximus is committed to developing and maintaining a culture of diversity, equity, and inclusion. We strive to ensure that no job applicant faces less favourable treatment due to personal characteristics.
🔹 Inclusive Recruitment: Clear and accurate job descriptions to help assess personal suitability 🔹 Disability Confident Leader: Guaranteed interview guarantee for qualified applicants with disabilities or long-term conditions 🔹 Accessibility Support: Reasonable adjustments considered during the recruitment process if required
Salary Range
- £38,000 per annum (Offering a Single Salary Band)
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills