Resillion
Service Delivery Manager – Cybersecurity and Quality Engineering
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Service Delivery Manager – Cybersecurity and Quality Engineering
Service Delivery Manager – Cybersecurity and Quality Engineering
Brief Description
Help us achieve our goal to become the global leader in total quality services.
With your support, we’ll deliver Total Quality 360, a comprehensive suite of services integrating quality engineering, cyber security, conformance & interoperability, and content quality for end-to-end quality solutions.
At Resillion, we empower growth through a culture of mutual accountability. You’ll thrive in an environment that:
- Embrances proactive problem-solving with an "if you see something, say something" ethos
- Values adaptability as we scale
- Recognises and develops each individual’s strengths
- Is driven by passion for our mission and commitment to the company’s success
If this sounds like you, this role may be your next step.
Role Overview
We’re seeking a proactive and detail-driven Service Delivery Manager to lead and coordinate Cybersecurity and Quality Engineering services. In this full-time, permanent position, you’ll:
- Oversee client engagements and ensure smooth project execution
- Deliver high-quality services while maintaining operational excellence
- Bridge the gap between technical teams and clients, translating complex findings into clear, actionable business value
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Location: Hybrid (Glasgow/Birmingham/Bristol) Salary: Up to £46,000 (dependent on experience) Critical Note: Applicants must hold full UK security clearance (or be eligible for it)—requires 5 years UK address history for consideration.
Key Responsibilities
-
Client & Project Leadership
- Serve as the primary point of contact for client engagements and project delivery
- Coordinate internal teams, resources, and timelines to align with Service Level Agreements (SLAs)
-
Technical & Quality Assurance
- Oversee quality assurance, reporting of test results, vulnerabilities, and recommendations
- Ensure compliance with industry standards (e.g., ISO 27001, GDPR) and internal governance
-
Stakeholder & Pre-Sales Engagement
- Support pre-sales activities with technical insights and delivery estimations
- Communicate effectively to provider teams, vendors, and subcontractors
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Performance & Process Improvement
- Track and report performance metrics, SLA adherence, and customer satisfaction
- Drive continuous improvement in delivery processes, tools, and automation
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Requirements
- Proven experience in cybersecurity or Quality Engineering service delivery, with a preference for penetration testing experience
- Strong technical knowledge of Cyber and Quality Engineering tools/methodologies (e.g., penetration testing frameworks, governance tools)
- Familiarity with regulatory frameworks, including:
- ISO 27001 (Information Security Management)
- GDPR (Data Protection)
- Excellent project management and stakeholder communication skills
- Ability to translate technical risks into clear, business-relevant language
- Security Clearance (UK):
- Must hold full security clearance (SC), or be eligible for it
- Desirable:
- Relevant certifications (e.g., ITIL)
- Soft Skills & Attributes:
- Meticulous attention to detail, accuracy, and quality focus
- Strong organisation and prioritisation skills
- Thrives in fast-paced, high-output environments
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