Contract Opportunity - Up to 18 Months

Hybrid Working | Birmingham, Leeds, Bristol or other National Highways offices

National Highways is seeking a Service Delivery Manager to join its Digital Services function during an exciting period of transformation. As digital services continue to transition into a centralised operating model, this role will play a pivotal part in managing contracts, suppliers, governance, and stakeholder relationships that support critical digital services across the organisation.

The Role

Working within the Digital Services Contract Management team, you will be responsible for ensuring that digital service contracts are effectively managed, suppliers are performing against agreed commitments, and stakeholders receive the support and service delivery they require.

Key Responsibilities

• Managing supplier and contract relationships across Digital Services.
• Monitoring contract expenditure, consumption, and forecasting against agreed budgets.
• Producing and maintaining reporting data, trackers, and management information.
• Supporting governance and approval processes to ensure compliance and value for money.
• Working closely with stakeholders to understand requirements and coordinate service delivery activities.
• Managing contract variations, additional services, and associated approvals.
• Resolving issues and removing blockers to ensure services and projects can be delivered successfully.
• Collaborating with suppliers and delivery partners to mobilise resources and support critical business needs.
• Supporting procurement and tender activities where required.
• Contributing to the continuous improvement of contract and service management processes.