How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Service Delivery Manager
Service Delivery Manager
Type: Permanent Location: Hybrid – 3 Days onsite in a London Office Salary: DOE + up to 20% Bonus
We are partnering with a global, industry-leading organisation currently undergoing a significant period of transformation and growth. As part of this journey, we are looking to appoint an experienced Service Delivery Manager to take ownership of service performance across a defined region.
This is a high-profile role where you will work closely with senior stakeholders and cross-functional teams to ensure the consistent delivery of high-quality, customer-focused services. A key part of this role is the ability to build strong relationships while also confidently challenging stakeholders where needed.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Key Responsibilities
- Own end-to-end service delivery across the region, ensuring SLAs and KPIs are met
- Act as the main point of contact for stakeholders, managing relationships and expectations
- Lead service reviews, reporting, and escalation management
- Work cross-functionally to resolve issues and improve service outcomes
- Provide constructive challenge and push back where necessary to maintain delivery focus
- Drive continuous improvement across processes and performance
What We Are Looking For
- Proven experience in a Service Delivery Manager or similar role
- Strong stakeholder management skills, with the confidence to influence and challenge
- Ability to operate effectively with senior stakeholders and under pressure
- Experience managing service performance, SLAs, and reporting
- A proactive and resilient approach, with a focus on delivering results
- Experience within a Retail, Hospitality or F&B environment
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Why Join Us
- Opportunity to make a real impact in a visible, business-critical role
- Collaborative & inclusive environment
- Competitive salary and flexible working options
If you are someone who can balance strong relationship management with the confidence to challenge and drive accountability, we would like to hear from you.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location