Peaple Talent
Service Delivery Manager
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Job Title: Service Delivery Manager
Location: Bristol
Salary: up to £60,000
People Talent have partnered with a growing MSP who are looking for a Service Delivery Manager to join the team. You’ll own a portfolio of managed service customers, ensuring exceptional service delivery, strong customer relationships, and the seamless transition of new services.
The Role:
- Own key customer relationships – Be the trusted point of contact for a portfolio of managed service clients, building long-term partnerships.
- Drive an outstanding customer experience – Lead service reviews, resolve issues proactively, and ensure customers get maximum value from the service.
- Shape service improvements – Work closely with technical and project teams to introduce new services and continuous improvements seamlessly.
- Make a real business impact – Increase customer satisfaction, improve retention, and identify opportunities for growth and renewals.
- Be a strategic advisor – Spot risks early, provide expert recommendations, and help customers achieve their business goals while ensuring high service quality.
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The Candidate:
- Experienced Service Delivery leader – Proven success managing customers in a Managed Services or MSP environment.
- Customer-focused communicator – Confident leading client meetings, building trusted relationships, and handling challenging conversations.
- Commercially minded – Understands customer retention, renewals, and how to identify growth opportunities.
- Data-driven problem solver – Uses service performance insights to drive continuous improvement and better customer outcomes.
- Collaborative people leader – Enjoys developing teams, fostering a proactive customer-first culture, with ITIL or service management knowledge being a bonus
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The Package:
- Base salary: up to £60,000
- 25 days annual leave
- Company bonus scheme
- Healthcare and cash plan
Interested? If you think you're right for this role, then click the 'Apply Now' button and send us your CV.
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