BIPO
Service Delivery Manager (UK)
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Service Delivery Manager (UK)
Service Delivery Manager – Employer of Record & Global Payroll Outsourcing (UK Client Portfolio)
Company Overview
Established in 2010 and headquartered in Singapore, BIPO is a leading global payroll and HR solutions provider, supporting businesses in over 170+ countries.
We deliver an award-winning, cloud-based HR Management System and Athena BI analytics tool that support our multi-country payroll outsourcing and Employer of Record (EOR) services. Powered by tech and driven by data, we help companies automate HR processes, ensure compliance, and provide workforce insights.
With 50+ offices worldwide, BIPO combines global compliance, local HR expertise, and scalable technology to manage the entire employee lifecycle for global and remote teams.
Role Overview
We are seeking an experienced Service Delivery Manager to lead the end-to-end delivery of our Employer of Record (EOR) and Global Payroll Outsourcing (GPO) services for our UK client portfolio.
This is a senior, client-facing role focused on HR operations, employment compliance, and client relationship management. UK payroll is delivered through our established payroll vendor, with the Service Delivery Manager owning oversight, coordination, and quality assurance—not processing.
The successful candidate will act as a trusted partner to clients and as BIPO’s senior on-the-ground representative in the UK market.
Key Responsibilities
Service Delivery & Operations
- Lead end-to-end EOR and GPO service delivery, including:
- Employment compliance
- Employee lifecycle administration
- Manage the UK payroll vendor relationship, overseeing:
- Accuracy and timeliness of payroll processing
- Statutory filings and reconciliations
- Escalation for payroll issues
- Coordinate with internal teams (payroll, HR, finance) and external vendors (tax advisors, payroll provider, HMRC, pension providers)
- Proactively identify and resolve compliance and operational issues before escalation
- UK employee lifecycle administration, including:
- Onboarding
- Contract management
- Employee changes
- Offboarding
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HR Operations & Compliance
- Advise clients and internal stakeholders on:
- UK employment law
- HMRC requirements
- Statutory benefits
- HR policy
- Monitor changes in UK employment, payroll, and social security regulations and assess their impact
- Ensure documentation, controls, and processes meet internal governance and audit standards
Client Management
- Primary point of contact for assigned EOR and GPO clients
- Provide clear, confident guidance on UK employment, payroll, and compliance
- Manage client expectations in complex, high-pressure situations
- Support client onboarding, transitions, and ongoing service improvements
Market Representation
- Represent BIPO at UK industry events, exhibitions, and corporate engagements
- Support business development colleagues with subject matter expertise in client meetings
Requirements
✅ Must hold a valid UK passport (essential for UK banking & government platforms) ✅ Solid HR background with:
- Strong UK employment law knowledge
- Deep understanding of statutory requirements
- Extensive HR operations experience ✅ Prior client-facing experience, ideally:
- Managing international or multinational clients
- Working in regional/global payroll/HR services, EOR, or HR outsourcing ✅ Excellent client communication & stakeholder management skills ✅ Strong attention to detail with a structured, solution-focused approach ✅ Ability to manage multiple priorities independently ✅ Commercially aware and cost-conscious while maintaining service quality ✅ Fluent in English (Chinese is a strong advantage)
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📍 Based in the UK (London preferred but not mandatory)
Preferred Experience
⭐ Hands-on experience with HR/payroll systems ⭐ Vendor management experience, especially with UK payroll providers ⭐ Background in EOR or multi-country payroll outsourcing
What We Offer
✔ Permanent contract with a leading global HR tech & payroll provider ✔ Home-based working flexibility with ability to attend client meetings/events ✔ Statutory UK benefits + annual performance bonus ✔ Exposure to multi-country client portfolios and international collaboration
🔗 For applications, contact: odelia.yu@biposervice.com
🌐 Website: www.biposervice.com 🔗 LinkedIn: www.linkedin.com/company/bipo-svc/
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