National Highways
Service Delivery Manager
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Service Delivery Manager
Service Delivery Manager
National Highways is seeking two experienced Service Delivery Managers to support the delivery, performance, and continuous improvement of critical digital services.
Working within Digital Service Operations, you'll play a key role in:
- Coordinating service performance
- Managing stakeholder relationships
- Supporting supplier governance
- Driving service improvements for exceptional customer and user outcomes
Key Responsibilities
- Monitor and coordinate service performance, risks, issues, and actions
- Support ITIL-aligned service management practices across digital services
- Drive continual service improvement and operational efficiency initiatives
- Contribute to service transition, change, and operational readiness activities
- Build strong relationships with:
- Internal teams
- Suppliers
- Business stakeholders
- Produce and maintain service reporting, governance, and performance metrics
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Requirements
- Proven experience in Service Delivery, Service Management, or IT Operations
- Strong understanding of ITIL and Service Management principles
- Experience working with suppliers and managing service performance
- Exceptional stakeholder engagement, communication, and organisational skills
- Background in supporting service improvement, change, or transition activities
- Customer-focused approach with a passion for high-quality service delivery
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