TGS International Group
Service Delivery Manager
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Service Delivery Manager
Location: London City/ North London/ West London/ South West
Salary: Up to £65,000
Role Overview
The Service Delivery Manager is responsible for ensuring all client contractual obligations are delivered efficiently within a managed services environment. This role oversees service delivery across workplace technology or data centre operations, with a focus on physical support services within client environments, often in highly regulated industries.
Working closely with account management, you will act as the primary point of contact for service delivery and escalation, ensuring strong client relationships and consistent service performance. You will collaborate with client stakeholders and onsite teams to ensure contractual requirements are met, and where issues arise, ensure effective root cause analysis and corrective actions are implemented.
Key Responsibilities
- Lead, motivate, and manage service and technical teams to ensure successful delivery of support services
- Ensure appropriate team structure, resourcing, and coverage to meet service and project requirements
- Take overall responsibility for high-quality service delivery, ensuring compliance with service level agreements (SLAs) and performance targets
- Manage technical accreditations and ensure capability aligns with client and service requirements
- Oversee financial performance, including operational and capital expenditure, budgeting, and monthly reporting
- Continuously review and improve service delivery strategies and contribute to wider business growth plans
- Support pre-sales activities, providing input and leadership throughout the lifecycle of client engagements
- Recruit, develop, and retain team members, ensuring succession planning and continuous development
- Drive customer satisfaction, implementing feedback and continual service improvement plans (CSIP)
- Evaluate and improve tools, systems, and technologies supporting service delivery
- Produce accurate management information and governance reporting
- Ensure adherence to policies, procedures, and ITIL-based service management standards
- Review contracts regularly to ensure all deliverables are consistently met throughout the lifecycle
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Essential
- Educated to Level 3 (or equivalent experience)
- Proven experience in team leadership and people management
- Experience working within data centre or critical environment settings
- Background in service delivery management within a technical or IT services environment
- Strong leadership, coaching, and team development capabilities
- Demonstrated ability to manage, motivate, and grow teams
- Excellent communication and stakeholder management skills
- Strong organisational skills with the ability to manage multiple priorities under pressure
- Proactive, solutions-focused approach to management
- Experience delivering services against contractual and SLA requirements
- Experience managing projects across the full lifecycle
- Strong understanding of data centre operations, technologies, and BAU support
- Experience with structured cabling and telecommunications infrastructure
- Knowledge of ITIL frameworks, service performance measurement, and change management
- Experience producing financial and operational reports with analysis
- Understanding of industry tools, systems, and delivery partners
- Experience working in regulated environments (e.g. financial services)
- Proficient in Microsoft Office and project management tools
- Strong interpersonal, negotiation, and client-facing skills
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Desirable
- ITIL certification
- PRINCE2 certification
- Industry certifications (e.g. structured cabling or infrastructure-related)
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location