Wokingham Borough Council
Service Delivery Officer: MASH and Referral and Assessment Team - Children's Services
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Employer: Wokingham Borough Council
Salary: £28,598 – £31,023 Per Annum, Plus Benefits (pay award pending)
Location: Shute End/Home Working
Contract: Permanent
Working Pattern: Full Time
Hours: 37 hours per week.
DBS Check: Yes
Closing Date: 02/08/2026 at 23:00
Reference: 713075
We currently have an opportunity for a Service Delivery Officer within the Multi Agency Safeguarding Hub (MASH) on a permanent full-time basis of 37 hours per week. Monday - Friday 9-5.
The role is rewarding, varied, and fast-paced; our main duties are to ensure that all referrals are processed and passed through to the MASH in a timely manner, ensuring all statutory deadlines are met. The referrals can be made via email or phone and can come from all areas of the community from professionals and members of the public, these can be for Early Intervention support through to high-risk child protection concerns.
As this team is the first point of contact for all areas of Children’s Services and the supports that are on offer, key skills are required, including time management, flexibility, adaptability, and attention to detail, with good communication being the driving force behind why we can continue to provide a high level of support to an ever-expanding busy service.
We work closely with the MASH and Social Care teams, ensuring we are available at often short notice to provide support for child protection meetings, with arranging and providing concise minutes within timescales, and general office administrative duties to include communication with families and professionals on case outcomes.
This is a hybrid position; office cover is required Monday to Friday on a rotational basis, and the expectation is that at least 2/3 days per week are in the office with the remaining time working from home. The successful applicant will be expected to work mainly in the office for the first 2 weeks to familiarize themselves with work and the team.
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We are looking for a dynamic, forward-thinking individual who is used to working to strict deadlines and performing under pressure, as well as the ability to drive forward change and improve work processes.
Organisational and prioritization skills are a must, along with the ability to make decisions and deal with highly confidential information.
Full training and support will be given for this role.
⭐Staff Benefits⭐
Benefits
Not only is this an excellent opportunity, but it’s a fantastic time to join our team. You will receive an extensive range of employee benefits including:
- Generous Annual Leave - 27 days per annum (rising to 32 days per annum with 5 years local government continuous service), plus Bank Holidays
- Local Government Pension Scheme
- GP Helpline - Available 7 days a week
- Employee Assistance Programme – Including a 24/7 Your Care Helpline
- Free Eye Tests and Flu Vaccines
- Free Onsite Gym - Located at Shute End Offices, Wokingham
- Local & Lifestyle Discounts - Save on shopping, entertainment, dining out & more
- Move through Menopause Course
- Learning & Development Opportunities
- Employee Networks
- And more!
If this is you and you are interested in working in a busy environment where no two days are the same, knowing that what you do contributes to making a difference, then please apply.
Please be aware that we will be reviewing the applications we receive on a daily basis, and we reserve the right to close the advert early if suitable candidates are identified.
Closing Date: Sunday 2nd August 2026, 11pm
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Interview Date: TBC
For an informal discussion or if you have any questions about this role, please contact Julie Dallas - Julie.Dallas@wokingham.gov.uk or Emma Brannelly – emma.brannelly@wokingham.gov.uk
Please be aware that we will be reviewing the applications we receive on a daily basis, and we reserve the right to close the advert early if suitable candidates are identified.
If your application is shortlisted for an interview, you will be required to provide proof of your right to work in the UK at that stage. Additionally, successful candidates must present proof upon receiving a job offer.
Please note that all offers are conditional and subject to the satisfactory completion of pre-employment checks.
Wokingham Borough Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff, other workers, and volunteers to share this commitment. All successful candidates for this role will be subject to Disclosure & Barring Service (DBS) checks along with other relevant employment checks.
Due to the high volume of applications we receive, we regret that we are unable to respond to every applicant individually.
If you do not hear from us within 4 weeks of the application closing date, please assume that your application has not been successful on this occasion.
We appreciate your interest in joining Wokingham Borough Council and thank you for taking the time to apply.
Wokingham is an equal opportunities employer.
How to apply
Please apply online via the link provided.
Please note, we do not accept CVs submitted without a fully completed online application form.
Further information on this vacancy
Job Description
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