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Service Delivery Officer (Stations) (7 Posts) (Fixed Term 12 months)
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About Strathclyde Partnership For Transport
Strathclyde Partnership for Transport (SPT) is the largest of Scotland’s seven Regional Transport Partnerships, serving a population of more than 2.2 million people across 12 local authority areas in the West of Scotland.
SPT’s role is to bring together local authorities and key regional and national partners to plan and deliver an integrated, sustainable transport system that supports inclusive economic growth, tackles inequality, and improves quality of life. At the heart of this is a clear ambition: to deliver a world-class, low-carbon transport system that meets the needs of people and communities now and in the future.
SPT sits at the centre of regional transport planning, combining strategic insight, robust analysis, and practical delivery. The organisation plans and supports transport across all modes, working closely with councils, Transport Scotland, the Scottish Government, operators, and communities to shape how transport services evolve over time.
Alongside its strategic planning role, SPT delivers and supports a wide range of transport activity across the region. This includes investment in bus services, infrastructure and subway, management of major transport programmes, and the delivery of passenger-focused improvements that help keep communities connected.
SPT is now entering a period of significant transformation. Completion of the Subway Modernisation project, major programmes such as Bus Reform and Clyde Metro represent some of the most ambitious transport initiatives ever undertaken in the West of Scotland.
Together, they will reshape how public transport is planned, governed, and delivered, placing passengers, communities and long-term sustainability at the heart of decision-making.
This is an organisation with a strong public service ethos, a collaborative culture and a growing national profile. For professionals who want to work at scale, influence long-term outcomes and help deliver meaningful change, SPT offers a uniquely compelling environment.
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You can read more at our SPT website.
About The Role
As a member of the Subway Operations team, you will be responsible for supporting the management of any of SPT’s 15 Subway Stations as well as safety, security and congestion management. You will supervise internal and external resources including Contractors and other SPT staff. As a Service Delivery Officer (Stations) you will deliver the best possible service to our Subway customers by providing a safe, secure and clean environment.
As well as an excellent remuneration package, giving earnings of £37,023 gross inclusive of shift allowance, SPT offers a great career average pension scheme, free Subway travel and subsidised bus/rail travel to and from work.
About You
The successful candidates will have excellent communication, interpersonal, numeracy and literacy skills. You will have experience of working in a customer-facing or front-line customer orientated role in a commercial or operational environment. A team player who is keen to contribute to the running of the Subway whilst being motivated and ambitious to advance your career. High levels of concentration and vigilance are key to this role while working in a safety critical environment. Education to National 5 level in English, Maths/Arithmetic (or equivalent) is essential.
Further details of the role and key responsibilities are set out in the job description.
Benefits
Working at SPT comes with many benefits you can look forward to:
- 33 Days Annual and Public Holiday Entitlement (pro rata to shift pattern)
- Membership of the Local Government Pension Scheme
- Group Life Assurance Cover
- SPT actively encourages learning and development and are committed to ongoing learning and development to support career progression
- Employee Travel Pass Scheme - a Subway Smartcard to travel on the Glasgow Subway for free plus an additional card for a member of your household
- Bus or Rail Season Ticket Scheme - subsidised at a maximum of £667 towards the cost
- Cycle to Work Scheme, Employee Assistance Programme, Long Service Awards, Credit Union
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Please note, this position falls into the high risk category under the Alcohol and Drugs policy and therefore is subject to random & for-cause testing procedures.
Full time hours will be an average of 39 hours a week working up to 5 days out of 7 on an Early/Late shift pattern. You will be based at Govan and cover all Subway Stations.
How To Apply
To apply, please select the ‘Apply Now’ button to complete an online application form. Closing date for applications is 22 July 2026 at midnight.
As part of the recruitment process you will require to successfully pass both the aptitude tests and a medical examination that will include a test for alcohol and drugs.
SPT is an Equal Opportunities company welcoming applications from a diverse background. If you’ve got the right skills for the job we want to hear from you. SPT encourage applications from the right candidates regardless of age, disability, gender identity, sexual orientation, religion, belief or race.
SPT operates blind recruitment, which is the process of removing any and all identification details from candidate application forms. This includes identifiable personal details such a candidate’s name, gender, ethnicity and age. This information is not visible to our Hiring Managers. This practice is used to ensure fairness, attract diverse candidates and to remove unconscious bias from our recruitment process. By implementing this approach, SPT aims to create a level playing field to assess applicants solely based on their skills, qualifications and experience.
For applicants with special requirements, or if you have any questions please email quoting the above reference.
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