HM Land Registry
Service Delivery People Engagement & Culture Support Officer
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Birkenhead, North West England, CH41 6DU : Croydon, London (region), CR0 2AQ : Coventry, West Midlands (England), CV1 2WT : Durham, North East England, DH1 5TR : Weymouth, South West England, DT4 9TT : Gloucester, South West England, GL1 1DQ : Kingston upon Hull, Yorkshire and the Humber, HU2 8JN : Leicester, East Midlands (England), LE3 5DR : Nottingham, East Midlands (England), NG2 1AW : Peterborough, East of England, PE2 8YY : Plymouth, South West England, PL6 5WS : Warton, North West England, PR4 1TE : Swansea, Wales, SA7 9FQ : Telford, West Midlands (England), TF3 4NT
Job Summary
Join our People Engagement and Culture team and play a key role in delivering engagement, recognition and culture initiatives across Service Delivery. You will lead the coordination of the Discretionary Recognition Scheme (DRS), ensuring processes run smoothly and stakeholders receive a high-quality service.
Working with People Champions and stakeholders across Service Delivery, you will support engagement activities, manage and improve SharePoint and digital content, develop guidance and training materials, and contribute to reporting and analysis. You will also help build capability across Service Delivery by providing practical support and training to colleagues.
This is an excellent opportunity for someone with strong organisational skills, attention to detail and a proactive approach to continuous improvement, who is passionate about enhancing colleague experience and supporting an inclusive and engaged workplace culture.
Job Description
See attached Job Description for the full details.
See Attached Job Description For The Full Details.
Person specification
In This You Will Be Doing The Following
- Take ownership of the day-to-day running of the Discretionary Recognition Scheme (DRS) for Service Delivery, ensuring activities are delivered accurately, efficiently and in accordance with agreed processes and timescales.
- Use judgement to manage enquiries, identify appropriate solutions and provide advice and guidance to stakeholders, escalating issues where required.
- Analyse and maintain records, trackers and management information, identifying trends, risks or issues and bringing these to the attention of relevant stakeholders.
- Build and maintain effective working relationships with People Champions and wider stakeholders in Service Delivery.
- Coordinate meetings, workshops and engagement activities, ensuring actions are tracked, progress is monitored and outcomes are delivered.
- Support the development, implementation and continuous improvement of engagement, recognition and cultural initiatives across Service Delivery.
- Use your strong digital capability to support colleague engagement, enhancing relevant digital platforms, for example SharePoint so they are accessible, user-focused and help colleagues connect, share and engaging.
- Develop guidance, learning materials and support resources that build capability and confidence across local networks.
- Monitor progress against agreed actions and priorities, taking ownership for delivery and proactively managing competing demands.
Behaviours
We'll assess you against these behaviours during the selection process:
- Communicating and Influencing
- Working Together
- Delivering at Pace
Alongside your salary of £32,119, HM Land Registry contributes £9,304 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).
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Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.
To apply for the role you will need to cut and paste an anonymous CV into the online application form when prompted and include your qualifications and career history.
The Personal Statement Section (in No More Than 750 Words) Should Be Used To How You Meet The Following Essential Criteria
- Ability to work independently, manage competing priorities and deliver to agreed objectives and timescales
- Strong written and verbal communication skills, with the ability to influence and advise
- Strong organisational skills with a focus on attention to detail
In the event of high intake of applications, we reserve the right to assess against the lead essential experience criteria:
Ability to work independently, manage competing priorities and deliver to agreed objectives and timescales
The sift will take place shortly after the closing date and interviews will be held week commencing 17th August 2026.
If successful at shortlisting stage, you will be invited to attend a blended interview.
The blended interview will test the behaviours listed in the Job Description as well as the strengths associated with the role. We want to hear your first, unrehearsed, natural response to strength questions, and so we don’t advertise which strengths are being tested.
Please review your application form before clicking ‘submit’ – once you have submitted, you will not be able to amend your application.
Ensure your application form is received by the closing date for receipt of applications – this is 11:55pm on the advertised date.
HMLR is accredited to the Disability Confident Scheme (DCS), which denotes organisations which have a positive attitude towards disabled people. DCS applicants who meet the minimum criteria at shortlisting may be invited to attend an interview. There may be occasions where it is not practicable or appropriate to interview all DCS applicants that meet the minimum criteria for the job. For example, when we receive high number of applications. In these circumstances we may select the DCS applicants who best meet the minimum criteria for the job, rather than all of those that meet the minimum criteria, as we would do for non-disabled applicants.
If you would like further information about the use of your personal data, please click on the link below:
Job Applicant Personal Information
Feedback will only be provided if you attend an interview or assessment.
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.
Security
Successful candidates must undergo a criminal record check.
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People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This Job Is Broadly Open To The Following Groups
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in a new window).
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job Contact
Name: Abigail Antrobus Email: abigail.antrobus@landregistry.gov.uk
Recruitment team
Email: hrresourcingteam2@landregistry.
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