Hywel Dda University Health Board
Service Delivery Support Manager
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Service Delivery Support Manager
Support Manager – Audiology
About the Role
We are seeking an enthusiastic and motivated Support Manager with a strong passion for operational delivery to help drive a wide-ranging transformational agenda within Audiology at Hywel Dda University Health Board.
As the Support Manager for Audiology, you will lead operational performance across the service, ensuring high-quality delivery within agreed resources. You will play a critical role in supporting the Audiology Senior Team and helping to shape future services during a period of significant change.
Key Responsibilities
-
Service Delivery & Capacity Management
- Lead all aspects of operational performance across the Audiology service
- Oversee capacity and demand management, including timetabling for 24 clinicians
- Ensuring efficient resource allocation while maintaining service quality standards
-
Performance Data & Business Support
- Responsible for verifying and analysing performance data, including cross-referencing new all-Wales reportable waiting lists
- Provide support to the Head of Audiology, ENT/Audiology Service Manager, and Audiology Office Manager
- Work with health board colleagues to develop, implement, and review service improvement plans
- Be a strong champion of operational effectiveness and high-quality care
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
-
Electronic Patient Management (AuditBase)
- Review and manage AuditBase, the preferred electronic patient management system
- Ensure referrals are handled appropriately and optimise system functionality
-
Demand & Clinical Scheduling
- Conduct ongoing capacity planning to meet adult and paediatric waiting list trajectories
- Maximise clinical scheduling efficiency to optimise resource utilisation
-
Stakeholder Engagement & Coordination
- Act as a key point of contact for operational issues within the Audiology Service
- Collaborate with the Head of Service, ENT/Audiology Service Delivery Manager, and Senior Audiology Team
- Engage with external organisations when necessary
Requirements
- Excellent analytical and organisational skills, with an ability to interpret and act on data
- Strong project management capabilities to drive service improvements
- Familiarity or willingness to adapt to healthcare systems and IT infrastructure (AuditBase, patient databases)
- Business acumen in planning, resource management, and service delivery
- Good communication skills to liaise effectively across different teams
- Desirable but not mandatory: Fluency in Welsh (both English/Welsh speakers are welcome)
Get help with your application
Your very own career expert that helps elevate your application to the next level.
About Hywel Dda University Health Board
Hywel Dda provides NHS services across Carmarthenshire, Ceredigion, and Pembrokeshire, serving over 420,000 residents through a wide range of settings:
- Four hospitals: Bronglais (Aberystwyth), Glangwili (Carmarthen), Prince Philip (Llanelli), and Withybush (Haverfordwest)
- Five community hospitals and two integrated care centres
- Health and social care support, including:
- 47 general practices (some health board-managed)
- Dental and community pharmacy services
- ** Mental health and learning disabilities care**
- Strong partnerships with local authorities, private sector, and third-sector organisations
Contact for Further Information
For more details or informal visits:
- Jane Deans (Head of Audiology) – jane.deans@wales.nhs.uk – 01267 227449
General role inquiries:
- Jane Deans (as above)
- Demi Bater (ENT & Audiology Service Manager) – demi.bater@wales.nhs.uk
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills